We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data.
If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.
Role Overview
The Technical Consultant is responsible for providing in-depth post-sales technical delivery capability to customers. She/he collaborates with other support functions to drive Hitachi Vantara product and services revenues while maximizing customer satisfaction.
The TC participates in the design configuration, implementation, and documentation of HV solutions for a wide range of customers. She/he will also work closely with the project manager to ensure project status is communicated, a plan is in place, and progress is being made to achieve project completion.
The role requires you to perform the assigned tasks, whilst building a customer's confidence in HV, HV's technology, and HV’s services team. These services are both technical and consultative. You will take responsibility for a smooth transition from implementation to Operations. The technical consultant is an experienced professional, with a full understanding of practice specialization. They exercise independent judgment in selecting methods and techniques for obtaining solutions.
The Technical Consultant delivers handover information to integration and support staff. With a requirement to coach Associate Technical Consultants, he/she maintains a can-do attitude, earns a reputation of trust, integrity, and high performance.
The Key activities include but are not limited to:
● Provide day-to-day administration, monitoring and troubleshooting of the Storage, Compute, Data Protection environments
● Perform incident troubleshooting and mitigation actions
● Drive & run Change requests, tasks & service requests relating to commissioning/decommissioning changes and DC move and refresh activities under established guidelines
● Follow the established policies, procedures and practices defined by Hitachi for managing the infrastructure
● Work with the 3rd-party vendors to bring resolution to incidents
● Create and modify support documentation for the supported environment following established guidelines
● Provide weekly and monthly operations reports to the Service Delivery Manager for the customer and Hitachi
● Identify and provide suggestions on continuous improvement initiatives within the assigned account(s)
Championing diversity, equity, and inclusion
Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.
How we look after you
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.