JOB PURPOSE & KEY OBJECTIVES:

 

For our Customer Service Department, we are looking for experienced AdvancedPay specialists for the ongoing support of our existing customers.

 

KEY DUTIES/TASKS:

 

Configuration of the user administration console in PAISY (Patronus, Web), ADP Report & ADP Archiv (DM) Provide support to internal and external customers in queries concerning payroll and HR topics within the PAISY system Recording and clarification of customers' requests in Siebel CRM Analyze the effort involved in resolving/implementing the requested changes and provide estimates Provide technically accurate and sustainable resolutions to client reported problems and document these for future reference Ensure that the implemented functionality is thoroughly tested and delivered on time Help in continuously improving the support service to maintain a high level of customer satisfaction. Conduct user training (Web) Configuration of time and wage types for our software customers Implementation of HR projects in PAISY environment, e.g. Optimization of wage Types and time frame styles Supporting technical experts by executing transactional tasks through ADP Report (e.g. creating reports based on existing templates) Validation and creation/adaptation of individual reports in ADP Report system Support the development team during the product development phase (running Pre-Release tests in staging environment in order to detect technical or functional errors/differences before rollout in Production) Maintain and contribute to the Knowledge Base library Giving advice to clients to optimize their use of the product Ability to influence and guide clients to ADP best practice and standard solution adoption

 

 

 

EDUCATION AND EXPERIENCE:

 

Education:                    Bachelor’s degree

Work Experience:       3+ years of experience (Customer Service is an added advantage)

 

Knowledge

 

Multilingual Capability: Fluent (B2-C1) in German language Fluent (B2-C1) in English languageExperience in PAISY parameterization desirable Data processing experience Experience working with HR Information Systems / CRM Systems will be an advantage Knowledge of Payroll and Time Management Knowledge of the German income tax, social Security and labor Experience in the parameterization of wage and salary systems Awareness of the positioning of the product in the market place Knowledge of HR processes in a company General IT know-how; technical understanding Human Resources Knowledge

 

SKILLS

 

Excellent communication skills and empathy Rich in ideas and proactive Ability to work both independently and as a team player with a positive attitude Striving and self-employed Persuasive personality Reliable Solution and implementation-oriented Enthusiastic Assertiveness Stress resistant

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.