About Us:

How many companies can say they’ve been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in Toronto area.

What’s the role?

As a Technical Consultant Registered Optician, you get to work with an astonishing team that plays a vital role in Supports customers on technical inquiries related to complex Rx orders and product needs. Show case your skills and experience with process enhancement.

Sound Interesting?

Here’s what you’ll do:

Answers calls related to technical inquiries Explores the needs & priorities of customers by asking open-ended questions. Is attentive to details and asks follow-up questions for clarity.Shows urgency in providing service to customers & satisfying their needs.Acts as a leader in optical acumen that provides a voice for associates.Provides excellent technical consultation and helps to retain our customer base.Assists the team with difficult or complex areas of product needs & ordersAnticipates problems; explores underlying reasons for customer issues; strives to develop long-term solutions to problems & ensure customers are satisfied & expectations are exceeded. Acts quickly for resolution. Partners with management, as necessary.Commits to delivery date & time, seeks feedback.Takes and records measurements, adjusts or fits eyewear correctly, is thorough and exact in detail and ensures finished eyewear meets standards and employee requirements.Additional duties may be assigned as needed, such as being in the queue to answer general customer calls and perform final inspections.

Do you qualify?

Experience and Education Requirements:•Registered Optician with a minimum of five years of dispensing experience Required to maintain the Optician license. Extensive product knowledge Strong interpersonal, communication, organizational and problem-solving skills are essential.High degree of customer orientation and customer service attitude. Excellent service skills such as politeness, confidence, tact, patience, and diplomacyGood communication (verbal and written), presentation and motivational skillsDemonstrate proficiency in the use and administration of order entry and phone systemsAbility to work in a fast-paced, multi-task production environment.Possesses the ability to multi-task, prioritize & manage time with competing priorities.Possesses a “can do” spirit & strong drive for results, self-motivated with a desire for continual learning & improvement.Professional demeanor•Performs work accurately & thoroughly utilizing all technology despite time pressure & customer volume. Demonstrates superior product knowledge; takes the initiative to accurately describe the features & benefits of various lenses Working Conditions and Special DemandsYou should be able to work a flexible shift from 9.30 am to 7 pm. Accountable for providing solutions for our customers on complex orders and product needs.

We have amazing benefits to support you as an employee at ZEISS!

MedicalVisionDental401k MatchingEmployee Assistance ProgramsVacation and sick payThe list goes on!

The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.

This position is also eligible for a performance bonus or sales commissions. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.

ZEISS is an EEO/AA/M/F/Disabled Veteran Employer

Ihr ZEISS Recruiting Team:

Your ZEISS Recruiting Team:

Jo Anne Mittelman

COVID-19 Considerations

At ZEISS our highest priority is the safety of our employees and Customers. As a result, we are adopting additional prevention measures to ensure the safety of our employees and Customers. Therefore, any offer of employment is conditional upon you submitting proof that you have been fully vaccinated with a Health Canada or World Health Organization (WHO) approved COVID-19 vaccination as soon as possible and no later than fourteen (14) calendar days prior to the effective start date, in addition to satisfying any other condition(s) that may be set out in an offer. If a candidate fails to satisfy this condition (or any other condition(s) set out in an offer), any offer of employment shall be immediately rescinded.

Accommodation

ZEISS is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.