Technical Consultant (TAM) - AMAZON Web Services, Korea
Amazon.com
Enterprise Support team is one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS. AWS Enterprise Support team is looking for a Technical Account Manager (TAM) to support our customers’ innovation across all technologies, including Compute, Storage, Database, Data Analytics, Application-level services, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to large enterprises that are beginning or in the middle of their digital transformation journey.
For this role in particular, we are seeking an innovative and strategic professional to transform our Enterprise Support Business, driving meaningful insights, enhancing customer experiences, and managing and evolving scalable customer engagement programs.
Key job responsibilities
Strategic Metrics and Insights Management - In this role, the primary focus is on transforming complex enterprise support metrics into meaningful strategic insights. The responsibilities include breaking down intricate operational data across multiple dashboards, crafting comprehensive data narratives that translate technical metrics into business-relevant information, and developing advanced analytical frameworks. The goal is to identify performance patterns, uncover potential improvement areas, and design sophisticated reporting mechanisms that provide clear, actionable intelligence to support strategic decision-making.
Enterprise Support Enablement Program (ESEP) Management - This responsibility centers on designing, implementing, and continuously improving the Enterprise Support Enablement Program. The scope involves creating robust program frameworks, establishing systematic evaluation criteria, and developing continuous improvement processes. A key objective is to critically analyze existing program effectiveness and recommend strategic enhancements. The ultimate aim is to significantly increase program participation, targeting a rise from 50% to over 70% of technical account managers, thereby strengthening the organization's support capabilities.
Customer Experience Transformation - This area focuses on revolutionizing customer experience through advanced measurement, analysis, and engagement strategies. The responsibilities include developing sophisticated customer satisfaction measurement mechanisms, conducting comprehensive customer interviews, and creating detailed experience mapping. The role involves designing nuanced feedback collection and analysis methodologies to extract deep customer insights. Based on these insights, the incumbent will craft actionable strategies and establish direct engagement protocols with key enterprise customers, ultimately enhancing overall customer satisfaction and relationship management.
A day in the life
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
* 교육 프로그램
- 온보딩 시 90일간의 집중 교육 기간을 거치게 됩니다. 이 기간 동안 고객 지원에 필요한 스킬 및 프로세스와 aws 클라우드 서비스 및 솔루션에 대해 다양한 교육 및 실습을 통해 배울 수 있습니다.
- 우리 팀에서는 고객 지원 경험이나 기술 지식 세션 등 지식 및 경험 공유를 권장하고 있습니다.
- AWS에서는 다양한 자기 개발 프로그램을 제공합니다. AWS가 제공하는 영어 교육 프로그램은 직원들이 글로벌 엔지니어링 및 서비스 팀과 협업하는 데 필요한 비즈니스 영어 역량을 향상시킵니다.
* 커리어 기회
- AWS의 글로벌 엔지니어링 팀과 적극적으로 커뮤니케이션 및 협업 할 수 있습니다.
- 다른 AWS 리전에서도 근무해 볼 수 있도록 내부적으로 해외 발령 기회를 제공합니다.
* 일과 삶의 조화
- 우리 팀은 일과 삶의 균형을 중시합니다. 중요한 것은 단순히 집에서 혹은 회사에서 얼마나 많은 시간을 보냈는지가 아니라, 일과 삶 두 측면에 모두 에너지를 분배할 수 있도록 흐름을 만드는 것입니다. 우리는 행복하고 만족스러운 삶을 위해서는 개인적 삶과 일 간의 적절한 균형이 필수적이라 믿으며, 근무시간의 유연성을 제공하고 각자가 자신에게 맞는 일과 삶의 균형점을 찾아가도록 권장합니다.
* 멘토링 & 커리어 성장
- 우리 팀에서는 멘토링, 교육 세미나 등 다양한 프로그램을 통해 개개인의 커리어 성장을 지원합니다. 다양한 경험, 근속 기간을 지닌 분들이 함께 일하고 있으며 멘토링을 통해 지식과 경험을 공유할 수 있는 환경을 구축해 나가고 있습니다. 우리 팀에서는 개개인의 커리어 성장을 중시하며 프로젝트 할당을 통해 각자가 다방면에 걸친 전문가로 성장할 수 있도록 노력하고 있습니다.
About the team
Sales, Marketing and Global Services (SMGS)
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including the public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. The Professional Services team is part of Global Services.
The role is within the Korea Enterprise Support team. Enterprise Support team is one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS. AWS Enterprise Support team is looking for a Technical Account Manager (TAM) to support our customers’ innovation across all technologies, including Compute, Storage, Database, Data Analytics, Application-level services, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to large enterprises that are beginning or in the middle of their digital transformation journey.
해당 직무는 Korea Enterprise Support 팀 소속입니다. Enterprise Support팀은 아마존 웹 서비스(AWS) 내에서 가장 빠르게 성장하고 있는 조직 중 하나로 산업 부문이나 규모를 막론하고 모든 고객사가 AWS로부터 최선의 가치와 서비스를 제공받을 수 있도록 지원합니다. AWS Enterprise Support 팀에서는 컴퓨트, 스토리지, 데이터베이스, 데이터 애널리틱스, 애플리케이션 레벨 서비스, 네트워킹, 서버리스 등 다양한 테크놀로지 영역 전반에서 고객의 혁신을 함께할 Technical Account Manager (TAM)을 채용 중입니다. TAM은 세일즈 직무가 아니며, 주요한 기술 고문이 될 수 있는 기회로서 스타트업에서 대기업에 이르기까지 디지털 전환의 여정을 이제 막 시작한, 또는 이어 나가고 있는 다양한 규모의 고객에게 ‘고객의 목소리’가 되어줄 수 있습니다.
#aws-kr-enterprisesupport
#AWSKOREA
For this role in particular, we are seeking an innovative and strategic professional to transform our Enterprise Support Business, driving meaningful insights, enhancing customer experiences, and managing and evolving scalable customer engagement programs.
Key job responsibilities
Strategic Metrics and Insights Management - In this role, the primary focus is on transforming complex enterprise support metrics into meaningful strategic insights. The responsibilities include breaking down intricate operational data across multiple dashboards, crafting comprehensive data narratives that translate technical metrics into business-relevant information, and developing advanced analytical frameworks. The goal is to identify performance patterns, uncover potential improvement areas, and design sophisticated reporting mechanisms that provide clear, actionable intelligence to support strategic decision-making.
Enterprise Support Enablement Program (ESEP) Management - This responsibility centers on designing, implementing, and continuously improving the Enterprise Support Enablement Program. The scope involves creating robust program frameworks, establishing systematic evaluation criteria, and developing continuous improvement processes. A key objective is to critically analyze existing program effectiveness and recommend strategic enhancements. The ultimate aim is to significantly increase program participation, targeting a rise from 50% to over 70% of technical account managers, thereby strengthening the organization's support capabilities.
Customer Experience Transformation - This area focuses on revolutionizing customer experience through advanced measurement, analysis, and engagement strategies. The responsibilities include developing sophisticated customer satisfaction measurement mechanisms, conducting comprehensive customer interviews, and creating detailed experience mapping. The role involves designing nuanced feedback collection and analysis methodologies to extract deep customer insights. Based on these insights, the incumbent will craft actionable strategies and establish direct engagement protocols with key enterprise customers, ultimately enhancing overall customer satisfaction and relationship management.
A day in the life
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
* 교육 프로그램
- 온보딩 시 90일간의 집중 교육 기간을 거치게 됩니다. 이 기간 동안 고객 지원에 필요한 스킬 및 프로세스와 aws 클라우드 서비스 및 솔루션에 대해 다양한 교육 및 실습을 통해 배울 수 있습니다.
- 우리 팀에서는 고객 지원 경험이나 기술 지식 세션 등 지식 및 경험 공유를 권장하고 있습니다.
- AWS에서는 다양한 자기 개발 프로그램을 제공합니다. AWS가 제공하는 영어 교육 프로그램은 직원들이 글로벌 엔지니어링 및 서비스 팀과 협업하는 데 필요한 비즈니스 영어 역량을 향상시킵니다.
* 커리어 기회
- AWS의 글로벌 엔지니어링 팀과 적극적으로 커뮤니케이션 및 협업 할 수 있습니다.
- 다른 AWS 리전에서도 근무해 볼 수 있도록 내부적으로 해외 발령 기회를 제공합니다.
* 일과 삶의 조화
- 우리 팀은 일과 삶의 균형을 중시합니다. 중요한 것은 단순히 집에서 혹은 회사에서 얼마나 많은 시간을 보냈는지가 아니라, 일과 삶 두 측면에 모두 에너지를 분배할 수 있도록 흐름을 만드는 것입니다. 우리는 행복하고 만족스러운 삶을 위해서는 개인적 삶과 일 간의 적절한 균형이 필수적이라 믿으며, 근무시간의 유연성을 제공하고 각자가 자신에게 맞는 일과 삶의 균형점을 찾아가도록 권장합니다.
* 멘토링 & 커리어 성장
- 우리 팀에서는 멘토링, 교육 세미나 등 다양한 프로그램을 통해 개개인의 커리어 성장을 지원합니다. 다양한 경험, 근속 기간을 지닌 분들이 함께 일하고 있으며 멘토링을 통해 지식과 경험을 공유할 수 있는 환경을 구축해 나가고 있습니다. 우리 팀에서는 개개인의 커리어 성장을 중시하며 프로젝트 할당을 통해 각자가 다방면에 걸친 전문가로 성장할 수 있도록 노력하고 있습니다.
About the team
Sales, Marketing and Global Services (SMGS)
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including the public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. The Professional Services team is part of Global Services.
The role is within the Korea Enterprise Support team. Enterprise Support team is one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS. AWS Enterprise Support team is looking for a Technical Account Manager (TAM) to support our customers’ innovation across all technologies, including Compute, Storage, Database, Data Analytics, Application-level services, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to large enterprises that are beginning or in the middle of their digital transformation journey.
해당 직무는 Korea Enterprise Support 팀 소속입니다. Enterprise Support팀은 아마존 웹 서비스(AWS) 내에서 가장 빠르게 성장하고 있는 조직 중 하나로 산업 부문이나 규모를 막론하고 모든 고객사가 AWS로부터 최선의 가치와 서비스를 제공받을 수 있도록 지원합니다. AWS Enterprise Support 팀에서는 컴퓨트, 스토리지, 데이터베이스, 데이터 애널리틱스, 애플리케이션 레벨 서비스, 네트워킹, 서버리스 등 다양한 테크놀로지 영역 전반에서 고객의 혁신을 함께할 Technical Account Manager (TAM)을 채용 중입니다. TAM은 세일즈 직무가 아니며, 주요한 기술 고문이 될 수 있는 기회로서 스타트업에서 대기업에 이르기까지 디지털 전환의 여정을 이제 막 시작한, 또는 이어 나가고 있는 다양한 규모의 고객에게 ‘고객의 목소리’가 되어줄 수 있습니다.
#aws-kr-enterprisesupport
#AWSKOREA
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