Meet the Team Strategically positioned within the Cisco Services Organization, Cisco's Technical Assistance Center (TAC) is a team of elite technical experts whose primary focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Aligned to three geographic regions, and converging into one global, borderless TAC, we are the first to be confronted by challenges and issues with new equipment and tools in the field. We provide tireless support to our customers, partners, account teams, and other TAC engineers. With a technology runway that never ends, opportunities to develop your depth, breadth and diversity of technology expertise are second to none! Enabling our Customers by enabling Cisco Technology, the TAC further specializes in: Collaboration, Data Center, Security, Voice, Wireless, Routing, Switching… and other emerging technologies. Your Impact You will work in the High Touch Technical Support team within Service Provider, supporting high touch customers. We’re looking for someone with great soft skills on top of great technical skills. You’ll also work with internal stakeholders of the Expert Care team, and internal partnership to solve challenging issues is a must. * You are the connection to Cisco customers and will build effective working relationships while solving their issues, managing expectations, and leaving the customer feeling valued. * You will continually develop your working knowledge of networking products and protocols to provide technical support on a worldwide basis in designated technology focus area * You can effectively utilize databases of existing issues, debugging tools and simple or moderate lab simulations to analyze problems and identify solutions with a high level of customer satisfaction * You love sharing knowledge to build relationships, and effectively troubleshoot problems both alone and as part of a team. Minimum Qualifications: * Possess 5+ years of professional experience in any of the following areas: * TCP/IP and routing protocols, IPv4, IPv6, MPLS, Quality of Service, L2VPN, L3VPN, Multicast, Switching. * Experience in a customer support/service role resolving complex technical problems. * Holds a CCNP or equivalent level of demonstrated networking knowledge. Preferred Qualifications: * Have experience including XR, IOS-XR. ASR9000, NCS5k, Cisco 8k, SONiC. * Other Cisco or 3rd party certifications: HP, IBM, Dell Server Support, MCSE, VCP, SONiC, RedHAT, Azure, Kubernetes. * Knowledge of other Cisco Products: Collaboration, Data Center, Security, Voice, Wireless, Routing, Switching. * Experience using Finisar, Wireshark, or other protocol analyzer. * Current CCIE certification in Enterprise or Service Provider. * Possess excellent verbal and written communication skills dedicated to customer success. \#WeAreCisco #WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do! Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us! Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.