Meet the team: Join the Customer Experience (CX) organization at Cisco, in a team of phenomenal engineers who focus to deliver outstanding customer support. We help tackle the toughest business challenges with network-centric solutions that accelerate customer/partner success and dedication. Our success is measured through exceptional financial results, growing customer happiness metrics, industry recognition, and employee happiness scores. Your Impact: * You will be a strategic partner to our customers, saving their business from the impact of network incidents, solving and preventing the recurrence of technical issues. * You will take on our customers’ toughest problems, ensuring that our customers get encouraged business outcomes, providing a superb customer experience. * As a Technical Consulting Engineer, you will gain hands-on experience and the ability to earn industry-leading certifications. * You will also receive extensive training and development both technical and leadership/customer skill areas. Minimum qualifications: * Minimum 4 years of experience in Cisco Collaboration Domain. * Knowledge of Cisco Collaboration Solutions such as Cisco Unified Communications Manager (CUCM), Cisco Unified Contact Center Enterprise (UCCE) and or Express (UCCX), Cisco Voice Portal (CVP) and Jabber Endpoints. * Understanding of voice services and technology e.g. call routing, call flow, networks etc. * Strong in SIP protocol, its call flow & troubleshooting and sound knowledge of RTP, CTI etc. * Must be comfortable in troubleshooting CUBE, CUSP (Cisco Unified SIP Proxy) and using tools like Wireshark for networking issues. Preferred qualifications: * Hands-on experience in troubleshooting UCCE, CUCM and CUBE deployments. * Good understanding of Cisco UCCE Architecture, deployment models and its components. * Familiar with VOS components related to UCCE like Cisco Unified Intelligent Center (CUIC), Live Data, Virtual Voice Browser (VVB) and Finesse. * CCNP and/or CCIE Collaboration preferred. \#WeAreCisco #WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do! Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us! Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.