Meet the Team Join Cisco’s Global Technical Center (TAC) as part of the Data Center Routing and Switching (DCRS) team within our Customer Experience—Support Services organization. Our mission is to help customers deploy, operate, and fix their networks by applying industry-leading troubleshooting techniques and deep technical expertise to optimize their Cisco solutions. As part of our team, you will take on complex networking challenges, requiring a solid grasp of advanced routing and switching protocols, including EIGRP, OSPF, BGP, VXLAN, MPLS, MST, and vPC. Our dedication? Delivering the best possible customer experience—every time. Your Impact As a TAC Engineer in our DCRS team, you will: * Support customers remotely, solving sophisticated challenges in live environments. * Apply advanced tackle techniques to craft outstanding solutions tailored to each customer’s needs. * Collaborate with engineering and development teams to resolve critical issues. * Reproduce and troubleshoot customer-reported problems in lab environments. Minimum Qualifications · Possess 3+ years in technical support experience at any level at any of the following areas: · Routing & Switching Expertise (Design, Implementation, Troubleshooting) · Use of Wireshark, Packet Analyzer and other tools for TCP/IP packet analysis · Hands-on experience at least with 4 of this: * Layer 2 Technologies: STP, vPC, FabricPath * Network Management Protocols: PTP, NTP, DNS, DHCP * Quality of Service: Queuing, policing, shaping * Layer 2 Security: Port security, private VLANs, ACLs * Layer 3 Technologies: EIGRP, OSPF, ISIS, MBGP, PBR, BFD * Layer 3 Security: ACLs, DAI, IP Source Guard, RPF * VRF Routing, Multicast Protocols (PIM, IGMP, Auto-RP, BSR) * Overlays: VXLAN, EVPN, OTV, MPLS, Segment Routing * API-based Network Automation (REST APIs, NETCONF, YANG) * Python Scripting & Network Automation * Fabric Controller tools: DCNM/ NDFC Possess an English level equivalent to B2 or higher. Be able to attend the office at least 2 - 3 days per week. Preferred Qualifications * Possesses a bachelor’s degree in a technical field (such as Computer Science, Electronics Engineering, Telecommunication) * Expertise in Cisco Nexus Platforms (N9K, N7K, N5K, N3K) * Real-time Operating Systems (RTOS) Troubleshooting * Industry Certifications: * CCNA Enterprise * CCNP (Enterprise or Data Center) * CCIE (Enterprise or Data Center) #WeAreCisco #WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do! Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us! Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.