Support Service Engineers provide expert-level technical services on a worldwide basis both remotely and on-site for SDA/DNA Solution customers and partners. These services cover the post-sales customer lifecycle.
Who You'll Work With:The Cisco Support Services group provides support for customers around the globe. Your opportunity to impact the networks and systems that surround ua s all are limitless and highly impactful. Opportunities for career growth at Cisco will be bold, as we realize our vision to become the #1 IT Company in the world. Make an impact with us!
The Cisco Network SDA/DNA solutions team is a dynamic group of technologists passionate about a wide variety of subjects. We love sharing our knowledge and not a day goes by where we do not learn something new from our peers. Our culture thrives on collaboration and partnership. This small but growing team supports a diverse range of innovative products both Cisco and select partner technologies giving customers a personal single point of contact for issue resolution. Our customers bring us new and exciting challenges and we drive these cases to resolution with our passion to provide our customers with not just an answer but also the best answer, as fast as possible across many technologies.
Who You Are :Typically requires university degree equivalent along with experience in networking industry especially in support environment.R&S related certifications (CCNP, CCIE) or relevant industry standard certifications such as AWS/Azure/CKA/CKAD etc.Deliver expert level technical assistance and troubleshooting for resolving critical customer issuesApplies analytical skills and technical knowledge to solve product and network problems of moderate to high complexityEffectively utilize moderate to complex lab setups to recreate and solve problemsSubmit complete and correct software defect reports in his or her area of expertiseAct as a technical expert and provides support on a worldwide basisProvide systems/product training to both internal and external stakeholdersDocument all actions taken toward resolving customer issues in customer contact tracking databaseYou can handle a wide range of technical support problems—from simple application or network configuration fixes to deeply complex troubleshooting and problem resolutionMinimum Qualifications:You possess a fundamental working knowledge of the computer and networking industry, products and protocols including experience in,
Required skills:5+ year of experience with DNAC/SDAVery good understanding and experience on Linux/Unix(Ubuntu/RHEL/CentOS).Understanding and experience on Docker an Kubernetes design and troubleshooting the deployments based on containerized environments.Understanding and troubleshooting knowledge for applications such as postgres/mongodb/redis/kafka/elasticsearch etc.Understanding and basic knowledge on networking skills(switching/Routing/Wireless)Working knowledge in yang models, configuration management, and operational models.Strong Written and Verbal skills.Preferably a CKA certified or relevant expertise.Preferred skills:Basic Programming/Scripting Skill (preferably Python)Knowledge of designing dynamic large-scale, multi-tenant, distributed systems using Java/Cloud (AWS, Azure) environmentsPreferred exposure to Cisco Wireless products (WLC & APs) OR Cisco Catalyst platforms (Cat3k, Cat6k and/or Cat9k)Understanding of Campus Architectures, Software Defined Networking (SDN) & Network Function Virtualization (NFV).Preferably a CCNA/CCNP certificationAbout Cisco:#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We adopt digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.