Meet the Team Our team comprises highly adaptable and driven technology specialists who love what they do: Enabling our customers by enabling Cisco Technology! We provide 2nd/3rd level technical support worldwide 24 x 7 x 365 to Cisco customers, partners, account teams, and other TAC engineers. In this role, you will focus on reactive measures, including diagnostics and analysis, solve, and recommendations. With a never-ending technology runway, opportunities to develop your depth, breadth, and diversity of technology knowledge are limitless! Your Impact In today’s highly connected and increasingly social world of complex and sophisticated threats, Cisco is addressing these risks by offering best in class security protection. You will be challenged, learn, and energized as you resolve sophisticated technical issues in this ever-evolving landscape. Make an impact and be a part of best-in-class support by becoming part of the Firewall support team within Security TAC. * Frequently supports TCEs and Global Delivery Partners with critical scenarios. Delivering effective and constant communication to provide long-term and definitive solutions to our best-in-class customers. * Constantly and efficiently collaborates with internal collaborators (Engineering, Developing, and Account teams). Ensuring high-quality and prompt responses to critical scenarios always prioritizing customer critical operations. * Accountability to take ownership in building and maintaining the relationship with our customers and internal partners based on different Technical Assistance Center internal metrics. * Recognizes and documents new and existing patterns on the software products. Producing the proper documentation and mentoring teammates to achieve and adapt the content creation culture. . Minimum Qualifications * Possess 4+ years of technical support experience at any level in any of the following areas: Advanced knowledge of the networking industry and products such as routers, switches, and firewalls. Advanced troubleshooting skills in BGP, PBR, NAT, OSPF, ACL, DNS, ARP Inspection and IPSec Concepts and TCP vs. UDP (connection-oriented vs. connection-less), FTP, SFTP, TFTP, HTTP, HTTPS, DHCP, DNS, ICMP, NTP, IPv4, IPv6, API, Virtualization, Multi-Cloud Environments Advanced knowledge of different software languages and distributions such as SQL, Monet DB, Linux, or similar. Advanced troubleshooting methodologies & problem-solving, driving complex solutions using non-linear patterns of different known and unknown scenarios. Advanced knowledge using tools such as Wireshark, Packet Analyzer, Coding/Decoding, and other tools for TCP/IP packet analysis. * Possess an English level equivalent to B2 or higher. * Be able to attend the office at least 2 to 3 days per week Preferred Qualifications * Possesses a Bachelor’s degree in a technical field (such as Computer Science, Electronics Engineering, Telecommunication). * Possesses Cisco Certified Network Professional Security or Cisco Certified Internetwork Expert Security. * Prior experience/Working knowledge in any of the following areas: Cisco Adaptive Security Appliance (ASA) firewalls & vASA FTD, Firepower, FMC APIs methods and usage Server and appliance virtualization using VMWare, MS Hyper-V, and KVM Database knowledge and management (Azure, Maria DB, etc) Python, Perl, and Bash scripting skills would be an added advantage Experience designing, deploying, configuring, supporting, troubleshooting, and debugging networks. Multicloud environment and tools (Azure, Google Cloud, AWS, etc) Leading wide region initiatives and project management skills #WeAreCisco #WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do! Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us! Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.