Meet the Team

Our team comprises highly adaptable and driven technology specialists who love what they do: Enabling our customers by enabling Cisco Technology! We provide 2nd/3rd level technical support worldwide 24 x 7 x 365 to Cisco customers, partners, account teams, and other TAC engineers. In this role, you will focus on reactive measures, including diagnostics and analysis, solve, and recommendations. With a never-ending technology runway, opportunities to develop your depth, breadth, and diversity of technology knowledge are limitless!

Your Impact

In today’s highly connected and increasingly social world of complex and sophisticated threats, Cisco is addressing these risks by offering best in class security protection. You will be challenged, learn, and energized as you resolve sophisticated technical issues in this ever-evolving landscape. Make an impact and be a part of best-in-class support by becoming part of the Firewall support team within Security TAC.

Frequently supports TCEs and Global Delivery Partners with critical scenarios. Delivering effective and constant communication to provide long-term and definitive solutions to our best-in-class customers. Constantly and efficiently collaborates with internal collaborators (Engineering, Developing, and Account teams). Ensuring high-quality and prompt responses to critical scenarios always prioritizing customer critical operations. Accountability to take ownership in building and maintaining the relationship with our customers and internal partners based on different Technical Assistance Center internal metrics. Recognizes and documents new and existing patterns on the software products. Producing the proper documentation and mentoring teammates to achieve and adapt the content creation culture.

Minimum Qualifications (Required to be initially considered for this position)

·       Possess 2+ years of technical support experience at any level in any of the following areas:

ü  Working knowledge of the networking industry and products such as routers, switches and firewalls.

ü  Basic troubleshooting of: BGP, PBR, NAT, OSPF, ACL, DNS, ARP Inspection and IPSec Concepts and TCP vs. UDP (connection-oriented vs. connectionless), FTP, SFTP, TFTP, HTTP, HTTPS, DHCP, DNS, ICMP, NTP, IPv4, IPv6

ü  Understand and work at a basic level with data bases such as SQL, Linux or similar.

ü  Troubleshooting methodologies & diagnostic/show commands such as: ipconfig/ifconfig/ip, tracert/traceroute, show run, show interface, etc.

ü  Use of Wireshark, Packet Analyzer and other tools for TCP/IP packet analysis.

Possess an English level equivalent to B2 or higher.Be able to attend the office 2 to 3 days per week

Preferred Qualifications (Are in addition to the minimum qualification and are considered a plus factor in identifying top candidates)

Possesses a Bachelor´s degree in a technical field (such as Computer Science, Electronic Engineering, Telecommunication).Possesses Cisco Certified Support Technician (CCST) Networking or CCNA 200-301Prior experience/ Working knowledge in any of the following areas:

ü  Cisco Adaptive Security Appliance (ASA) firewalls & vASA

ü  FTD, Firepower, FMC

ü  APIs methods and usage

ü  Server and appliance virtualization using VMWare, MS Hyper-V, and KVM

ü  Data Base knowledge and management (Azure, Maria DB, etc)

ü  Python, Perl, Bash scripting skills would be an added advantage

ü  Experience designing, deploying, configuring, supporting, troubleshooting, and debugging networks.

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.