**Introduction** A career in IBM Software means you'll be part of a team that transforms our customers challenges into solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. Thomas J. Watson said it best: "Good design is good business." IBMers have a growth mindset and work in teams to include different perspectives to drive exceptional outcomes for our customers. We showcase ownership and independence throughout the design process and seek understanding of strategic goals to create beautiful and functional products. At IBM you will be joining us in serving as a responsible technology innovator and an influence for good in the world. IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive. **Your role and responsibilities** Are you a Content Designer with a passion for transforming functions and information into consumable documentation? We are seeking a talented individual experienced in communicating intent and meaning through documentation that inspire the user. As a problem-solving enthusiast, you bring an ownership mindset and a clear perspective to your work. This role offers you the opportunity to showcase strategic guidance, technical curiosity, and unwavering tenacity. Responsibilities: Technical Content Professional: Interpret research insights and build an understanding of the subject matter. Translating Information into Compelling Visuals: Translate information into visual forms that make it compelling, easier to understand, and actionable. Unified Visual Experiences: Design visual experiences that unify user and market insights while adhering to IBM's brand/design language. Collaboration in Agile Environment: Collaborate with cross-disciplinary teams of product managers, engineers, and designers in an agile environment to define strategies. Team Culture Cultivation: Foster a healthy, collaborative, and trusting team culture. Feel comfortable giving and receiving feedback and asking for direction when needed. Additional Responsibilities: Workload Management: Scope workload and plan for timely delivery of documentation. Work with multiple stakeholders to recognize opportunities for improving team processes and optimizing the use of time and resources. Strategic Implementation: Define and implement strategies to accomplish the vision and mission, communicating effectively across the organization. **Required technical and professional expertise** * 7-12 years’ experience developing customer-facing technical documentation in English language. * Strong English language communication skills (written and verbal) * Strong user-level knowledge of writing tools and methodologies like DITA or any other markup language. * Foundational understanding of UX design and research. * Proficiency with Microsoft Office products and Adobe Acrobat. * Expertise in producing multiple outputs from and coding in DITA/SGML/HTML/XML * Experience and familiarity with Topic writing styles and approaches * Experience with content management databases * Experience in creating diagrams and graphics **Preferred technical and professional experience** * Master’s Degree in writing, English, communication, information design, user experience, or related field, or equivalent professional experience. * Proficient editorial competence, with the ability to follow and apply the IBM Style guidelines where appropriate * Excellent teaming skills for collaboration across multiple development teams * Strong analytical problem determination/solving skills * Experience writing content for complex systems.