**Introduction** Technical content is the backbone of our client's digital self-service experience and is essential for client retention and growth. Are you interested in being part of a team that drives user-centered high-quality content through a collaborative partnership with the Design community, which plays a key role in customer loyalty and IBM's profitability? As we strive for great user experiences, we need great technical content professionals building those experience. **Your role and responsibilities** The ideal candidate will have strong communication skills and experience working with both internal and external clients. The content developer will synthesize product information to create a variety of customer-facing information deliverables. If you are looking for a career change and thrive in a collaborative environment where you can create modern, user-centric products for the mainframe this position is for you. Not only will you help develop and test critical product content, but you will grow your experience and skills in areas including new automated workflow offerings, content solutions and a wide array of IBM Enterprise Design Thinking practices. **Required technical and professional expertise** * Ability to quickly acquire knowledge of a product, including the basics of its technologies and how it’s used by our customers to inform content. * Developing and executing user-centric content strategies aligned with project goals. * Ability to define a content plan based on user’s needs using various sources such as conversations with SMEs, hands-on experience with the product, sponsor users...etc. * Ability to use data and feedback insights to iteratively improve content quality, and improve, adapt, or create content strategies. * Owning and delivering content independently while communicating with stakeholders. * Ability to write accurate, clear, and concise documentation for global audience. * Ability to collaborate effectively across remote teams and time zones. * Ability to work with Subject matter experts and understand technical concepts. * Experience with XML or DITA tagging languages. * Ability to quickly adapt and learn new skills. **Preferred technical and professional experience** * Proficiency with relevant content development and publishing tools and processes. * Ability to use visual tools such as Figma or video skills help us to go beyond text. * Ability to use and contribute to shared source repositories such as GitHub. * Ability to acquire and leverage IBM Design Thinking practices. * Experience with Agile software development lifecycle.