Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Technical Content Writer Job Description** **General duties and responsibilities** + Participate in the analysis, design, development, and implementation of online information resources. + Develops clear and concise documentation for work instructions, job aids, reference materials, and user guides. + Maintain current knowledge of industry standards in designing support information and resource methodology. + Use needs assessment tools to determine effectiveness of training programs. + Interact with functional organizations to develop specifications for content of courses and support documents. + Evaluates need and develops new reference material and/or revises current materials to ensure business unit or group training needs are met. + Manage workflow processes and communications effectively with client. + Conducts follow up to determine applicability of material. + Establish and maintain project documentation libraries in SharePoint including the use of version control. + Client facing position and travel within the state maybe required. **Education/Typical years of Experience/Skills** + Bachelor’s degree or equivalent experience in the training field, training and curriculum design, and/ or technical writing. **Preferred Qualifications** + Participate in the analysis, design, development, and implementation of online information resources. + Maintain current knowledge of industry standards in designing support information and resource methodology. + Must have excellent organizational skills. + Must be proficient in the use of various software applications related to integrating technology into instruction, including Microsoft Office Suite and multimedia development tools. + Indiana Eligibility program and policy experience or equivalent program and policy knowledge. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) . _At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._