Overview: Cvent is a leading meetings, events, and hospitality technology provider with more than 4,700 employees and nearly 21,000 customers worldwide, including 80% of the Fortune 100 companies, in more than 100 countries. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues, and destinations to help them grow their group/MICE and corporate travel business. Cvent is looking for a Technical Writer with an otherworldly attention to detail, an ability to write clear concise prose, and a love for using those gifts to help people. You have the vocabulary of a lexicologist and the wisdom to know when to renounce it. You're immune to the allure of buzzwords, corporatese, and techno-babble. You're unafraid to barrage complete strangers with questions until you get it. If that someone is you, you'd be working with the team responsible for making learning about our products a smooth, fun, and rewarding experience—Support Operations. After receiving product training, you'll be creating and editing help content, and assisting in updating our knowledge base to meet the needs of our ever-evolving users. In This Role, You Will: Write and translate complex topics into customer friendly content. Write, update, and edit help content that people actually want to read Create content in a variety of mediums, including articles, images, GIFs, short videos, etc. Assist in mentoring volunteer writers from across the company Act as a user advocate Here's What You Need: Strong sense of reader loyalty Deadline-driven creative self-starter Superb communication skills must be able to make difficult concepts digestible, engaging, and relatable. Your writing samples should demonstrate this strength. Experience with myKB a plus