JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

We are seeking a highly organized and proactive individual for the role of Technical Support, Planner, and Scheduler. This position is responsible for supporting the scheduling and management of work orders, ensuring they are logged, tracked, and completed within agreed SLAs. The role involves coordinating with the onsite team, helpdesk, contractors, and operational teams to ensure timely job completion, efficient resource allocation, and issue resolution.

Key duties include preparing monthly KPIs and productivity reports, liaising with contractors for maintenance visits, managing meeting room bookings, and supporting IT troubleshooting for new and existing staff. The ideal candidate will assist with employee training on systems like Corrigo, manage materials and procurement, and support the technical and engineering teams with day-to-day operations.

Additionally, this role involves maintaining accurate records, assisting with supplier assessments, and ensuring proper documentation for internal and external audits. The successful candidate will also provide admin support for contractor spend tracking, holiday and overtime submissions, and assist with preparing reports and presentations for team meetings.

Main Duties:

Supporting in all scheduling activities for all work orders

Supporting the onsite team raising, assigning, changing status, completing (including adding notes) WOs on Corrigo. Ensure all faults recorded are logged and assigned to the relevant teams and actioned within agreed SLAs

Actively chasing for job completion.

Preparing monthly KPIs report, productivity reports, outstanding work orders report and any other Corrigo related reports using Corrigo data extract tool to support all levels of business (ME, workplace, cleaning, catering, security, mailroom

Liaising with helpdesk and wider workplace team for work orders’ escalation, providing constant feedback

Liaise with the operational team and third parties for task allocations.

Liaise with contractor to arrange for call out calls or maintenance visits.

Book meeting rooms to allow maintenance works, team meetings, training sessions.

Ordering materials and submitting PO request forms (Smartsheet)

Train and set up IT for new starters; support existing members of the team with IT issues (e.g. password reset, connectivity issues, Corrigo App, general iPad issues, software updates)

Assist in training new starters on Corrigo.

Carry out toolbox talk, share e learning modules with engineering team

Assisting in submitting expenses

Consult and advise on ME calendar, including coordinating holiday requests

Assisting with Holiday, Sickness and Overtime submission

Supporting with presentation, signage, comms creation

Carry out regular meeting with workplace team to go over their outstanding WOs list

Support with the assessment of suppliers, ensuring regular reviews are completed and trended

Assisting technical service manager, engineering service managers and all supervisors on BAU activities

Prepare monthly report – technical updates.

Assist in preparing Team meetings slide deck (weekly)

Assist with maintenance record keeping.

Assist maintaining site logbooks and during audits both internal and external.

Book engineering training and update training matrix

Admin support to track maintenance contractors/suppliers spend

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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