Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Manages the help desk team and the activities associated with the identification, prioritization, and resolution of reported problems. Plans and schedules help desk activities to ensure continuity of service. Assigns team members to various operations and directs their activities. Ensures that all phases of help desk support are coordinated, monitored, logged, tracked, and resolved appropriately. Analyzes help desk enquiries to identify recurring user problems, recommends solutions, and identifies areas where help desk service can be improved.  Oversees the development, maintenance, and integrity of help desk software to ensure that help desk team members use and maintain problem management databases or other help desk software so that help desk activities and performance can be monitored.  Develops problem solving guidelines, checklists, or other materials to assist help desk team to respond to user problems that are recurring or routine.

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