At Foundever, we deliver top-tier CX solutions globally, grounded in integrity, collaboration, and excellence. We manage inbound customer service and technical support calls, ensuring seamless experiences for our customers. With 84% of our management promoted internally, we prioritize transparency, respect, and employee growth. Join a team committed to career development and fostering a culture that values every team member’s contribution.
Location Requirements: Must legally reside in Canada
Core ResponsibilitiesHandle inbound customer service calls
Understanding and striving to meet or exceed metrics while providing excellent customer service
Drive customer satisfaction through voice while providing empathy and offering helpful solutions
Ongoing training and skill development
QualificationsPrevious experience with technical customer service an asset
Ability to multitask and navigate between screens efficiently while assisting customers
Must be 18 years of age or older
High school diploma or GED equivalent
Must pass a background check
Quiet and distraction free workspace
Work with us and you’ll enjoyHands-on, 100% paid training
Work from home benefits include saving time, money, and the environment
Benefits including medical, dental, life, and vision insurance
Employee Assistance Program EAP
RRSP with company match
Employee discounts
Referral bonuses
Equipment and Internet RequirementsInternet Speed of 5.0 Mbps download speed and 5.0 Mbps Upload speed
Noise cancelling headset
Stand alone monitor