Technical Customer Service Representative

At Foundever, we deliver top-tier CX solutions globally, grounded in integrity, collaboration, and excellence. We manage inbound customer service and technical support calls, ensuring seamless experiences for our customers. With 84% of our management promoted internally, we prioritize transparency, respect, and employee growth. Join a team committed to career development and fostering a culture that values every team member’s contribution. 

 

Location Requirements: Must legally reside in Canada 

Core Responsibilities

Handle inbound customer service calls 

Understanding and striving to meet or exceed metrics while providing excellent customer service 

Drive customer satisfaction through voice while providing empathy and offering helpful solutions 

Ongoing training and skill development 

Qualifications

Previous experience with technical customer service an asset

Ability to multitask and navigate between screens efficiently while assisting customers

Must be 18 years of age or older

High school diploma or GED equivalent

Must pass a background check

Quiet and distraction free workspace

Work with us and you’ll enjoy

Hands-on, 100% paid training

Work from home benefits include saving time, money, and the environment

Benefits including medical, dental, life, and vision insurance

Employee Assistance Program EAP

RRSP with company match

Employee discounts

Referral bonuses

Equipment and Internet Requirements

Internet Speed of 5.0 Mbps download speed and 5.0 Mbps Upload speed 

Noise cancelling headset 

Stand alone monitor