Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Technical Customer Support Engineer (APIs)

Overview
The Open API team is responsible for developing and managing innovative API-based products that open up Mastercard’s card network data and adhere to Mastercard’s Data & Tech Responsibility Principles. Hosted on the Mastercard Developers portal, these API services enable new use cases and solutions that create value for our cardholders and business partners.
The Open API team is looking for a Senior Support Engineer, Open API responsible for working closely with the customer on technical solutioning & support, planning & execution of implementations, and ensure timely completion of project deadlines and milestones for Transaction Notifications API and Bin Lookup API.
The ideal candidate is passionate about the customer solutions and support, highly motivated, intellectually curious, analytical, drives collaboration across multiple teams.

Role
As a Senior Support Engineer, Open API, you will:
•\tAct as primary point of contact throughout customer onboarding and lifecycle.
•\tOffer technical solutioning to customers.
•\tDrive adoption of the Open API Platform, measured through platform usage and other KPIs.
•\tProject manage client initiatives – both internally and externally
•\tAchieve customer goals by providing proactive best practices, strategies and use cases.
•\tCollaborate cross-functionally within Mastercard e.g. Business Owners, Development Teams etc to provide outstanding client support.
•\tPossess a comprehensive understanding of Open API products and services.

All About You
The ideal candidate for this position offers:
•\tBachelors degree in Computer Science or related field.
• Proven track record of delivering API solutions and technical support. Comfortable talking on topics related to APIs, Data, Strategy and operations
•\tPossess strong presentation, verbal, and written communication skills.
•\tAbility to thrive in a fast-paced environment, handle a diverse workload, and meet aggressive deadlines.
•\tAbility to abide by Mastercard’s security policies and practices.

Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
•\tAbide by Mastercard’s security policies and practices.
•\tEnsure the confidentiality and integrity of the information being accessed.
•\tReport any suspected information security violation or breach, and
•\tComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.