Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.
Great Place to Work®
Top 100 Most Loved Workplace®
Forbes Best-in-State Employer
Technical Development Manager
Are you a considered individual with a curious mind capable of building relationships with people from all walks of life?
Can you articulate yourself clearly both verbally and in writing?
Do you have a passion for the delivery of exceptional customer service?
Do you challenge day to day situations and the norm yet remain calm under pressure?
Would long-term career growth in a IBUK recognised '2024 Top UK Insurance Employer' spark your interest?
If the answer is yes, then keep reading as we are looking for a dedicated individual to perform the role of Technical Development Manager. We’re looking for someone who can display the key attributes highlighted above. You must be self-motivated and driven to succeed and above all you must demonstrate a desire to keep your customer at the heart of all that you do. Please keep reading if you feel the role may be appealing to you.
Wherever you are in your career, we can support you to achieve your goals. A role with Sedgwick opens the door to many benefits, including:
Structured programmes with clear timescales & transparent career pathways
Fully supported professional qualifications with rewards
Truly flexible working, a mix of office and home
Competitive salary
Employee assistance programme for employee wellbeing
Life assurance
Group Income Protection
Our other benefits include:
Private healthcare plan (including pre-existing conditions)
A Self Invested Personal Pension Scheme
Annual leave allowance of 25 days + public holidays
Voluntary benefits – Purchase extra holidays, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps
The Role:
As the Technical Development Manager, you will be responsible for improving the technical knowledge and output of our teams. Working with operational managers you will improve technical knowledge across all skill levels. In addition to preparing and delivering technical training you will:
Take responsibility for internal and external audits.
Conduct client “pre audits”
Collate and respond to quality reviews
Prepare cases for internal review
Assess client audit findings, disputed proceedings, litigation to provide insight and guidance
Assess and provide technical guidance to defend (as appropriate) company position
Along with your strong technical knowledge a focussed attention to detail is important. Reports for management information will be second nature to you as will highlighting trends/hot spots and providing overviews of portfolios to clients.
You will have:
Experience of managing claims driven teams within the Insurance or Loss Adjusting arena and managing technical and quality audits. You`ll be a customer service champion and a true leader of people, as well as:
Creating and delivering training with the ability to engage and motivate
Claims quality and technical audits
Management Information reporting
Good level of education – at least to GCSE level or equivalent
Good negotiation skills
Excellent communication skills both written and verbal with Customers, Clients and Colleagues
The ability to prioritise your workload effectively
The ability to work on your own initiative and take ownership of your own caseload of claims at the same time as working together as a team
The ability to develop and maintain a close working relationship with our customers, to promote customer satisfaction during all stages of the claim
Ability to demonstrate understanding and empathy throughout
Excellent IT skills
Existing or intention to become Cert / Dip CII qualified
Working at Sedgwick
Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.
We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.
Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.
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Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.