Position Title:

Technical Documentation Analyst (T & I) (Telework/Hybrid)

Status of Employment:

Permanent

Position Language Requirement:

English, French

Language Skills:

English (Reading - B - Intermediate), English (Speaking - B - Intermediate), English (Writing - B - Intermediate), French (Reading - C - Advanced), French (Speaking - C - Advanced), French (Writing - C - Advanced)

Work at CBC/Radio-Canada

At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance. 
 
Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.

Unposting Date:

2025-02-04 11:59 PM

Behind the scenes, but ahead of the curve: help us develop the next-generation public broadcaster.

Created in 2015 to align, lighten and modernize infrastructure, the Technology and Infrastructure (T&I) team is the backbone and the future forward arm of CBC/Radio-Canada. We are the people that make stuff work. We make connections; between media content, systems, people and places. We are the space in between.

A place with purpose. CBC/Radio-Canada has always been a highly-regarded pioneer of media technology. Not just in Canada, but around the world. Today, we’re transforming ourselves from a conventional radio and television broadcaster into a modern digital media company. Technology is the driving force. T&I is the team making it happen.

This is a hybrid position with a mix of in-office and remote work. Work arrangements will be discussed with hiring managers per departmental guidelines.

Description

In addition to playing an advisory role (senior level expertise) in technical writing or technical communication, you are responsible for ensuring the quality, relevance and accuracy of documentation for maintenance staff working on systems used at CBC/Radio-Canada locations in English and French. You also ensure that documentation is continually updated and improved.

What’s more, you observe your work environment with an experienced eye and have a deep understanding of the challenges at hand, allowing you to develop and implement a consistent overall vision that aligns with the organization’s mission and values, while optimally meeting the needs of staff who use the documentation.

Key tasks:

Review existing technical documentation (its structure, layout, content, etc.) and suggest improvements for making it clearer, more understandable and digestible, easier to follow and maintain, etc.).Support junior technical writers by informing them and coaching them on best practices in technical communication.Perform technical writing tasks, including creating or editing pages describing systems and environments, documenting potential issues, as well as drafting instructions for installing, configuring, testing and maintaining systems, and for solving common problems.Meet with or survey maintenance staff (main target audience for documentation) to gather feedback on the clarity, relevance and usability of the pages created.Meet with Engineering team experts to learn more about the features and operation of equipment, systems and environments at CBC/Radio-Canada, as well as to obtain relevant documentary material (diagrams, screenshots, etc.).Ensure that existing reference tools (such as templates and style guides) are used systematically by contributors so that all pages have a consistent look and feel.Promote and publicize documentation tools to maximize their use among all contributors.Ensure compliance with templates and the style guide, informing people of errors or correcting them yourself where applicable.Suggest improvements to existing templates and the style guide (updating, developing, expanding or correcting content as needed), ensuring they are applied and strictly followed in all current and future pages.Carry out any other technical communication task, such as writing and updating reference or instructional content in English and French, creating or editing images/diagrams illustrating the design or operation of systems or production flows, etc.

Desirable skills:

Knowledge of a collaborative documentation tool (wiki) such as Confluence.Knowledge of task-tracking software such as Jira.Knowledge of diagramming applications such as Lucidchart, Google Drawings or Visio.Solid command of spoken and (especially) written English and French.Strong ability to organize information in a coherent manner.Familiarity with the terminology used in the fields of media production/broadcasting, computing and/or information technology.Ability to be self-motivated and self-directed.Attention to detail, diligence, efficiency and focus on continuous improvement.Ability to clearly convey complex information.Ability to quickly assimilate and synthesize new content and make it understandable to a wide audience.Strong team player with the ability to listen and show empathy.Creative thinker and problem solver.Ability to lead, coach and engage staff.Ability to effectively communicate with all levels of the organization tactfully and diplomatically.Passion for the user experience (UX) and agile methodologies.In-depth knowledge of advanced Confluence features an asset.Experience or expertise as a content strategist (focused on the structure, navigation and layout of information) an asset.Experience or expertise in information design, information management or document engineering an asset.

Education and experience:

At least three years’ experience writing user guides and technical information in the fields of media production/broadcasting, computing or information technology.Bachelor’s degree in a relevant field (communications, business writing, translation, engineering, computer science).University or college training in technical writing or technical communication an asset.Master’s degree in information science an asset.

Candidates may be subject to skills and knowledge testing.
 

We thank all applicants for their interest, but only candidates selected for an interview will be contacted.

As part of our recruitment process, candidates who advance to the next

step will be asked to complete a background check. This includes:  

A mandatory Criminal record check. 

Other background checks may be conducted based on the operational requirements of the position.

CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the Diversity and Inclusion section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to recruitment@cbc.ca.
 
You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our corporate website. All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on conflicts of interest. In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.

Primary Location:

1000, Rue Papineau, Montreal, Quebec, H2K 0C2

Number of Openings:

1

Work Schedule:

Full time