_Founded in 1910,_ KONE (https://www.kone.com/en/) _is a global leader that provides elevators,_ _escalators_ _and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe,_ _convenient_ _and reliable. Our operations in over 60 countries around the world has helped us achieve our position as_ _an_ innovation and sustainability (https://www.kone.com/en/sustainability/) _leader with repeated recognitions by_ Forbes (https://www.forbes.com/companies/kone/?sh=3dd0aa0b7d27) _, Corporate Knights for clean capitalism and others._ _ _     Are you ready to make your next career move to join our team as a Technical Help Desk Agent for KONE in the **Moline, IL** area? + Do you enjoy providing technical support for digital products like PC boards, communication devices, and equipment? + Does managing internal and external resources and relationshipsmotivate you? + Do you thrive in areas where priorities change from time to time? + Are you skillful with technological tools such as Salesforce and Linux operating systems _?_ + Do you demonstrate a passion for quality and results? + Are you committed to promoting a safety culture in your team? If you answered a resounding YES to these questions, then we have an amazing opportunity for you!     As our Technical Help Desk Agent **,** you will successfully process digital product support help desk tickets to finality, which would consist of both in-house and remote configuration of a variety of digital product offerings including electronically programming and configuring industry related PC boards, commissioning and provisioning emergency communication devices for KONE and non-KONE equipment and working with KONE Front Line operatives and staff to troubleshoot all digital product issues as they arise. **Education/Experience:** Experience in a high-volume Technical Help Desk environment or completion of/in the pursuance of an Associate degree in Business Management or an Internet Technology field. Previous experience troubleshooting digital products and circuitry is a plus. **Specific Knowledge, Skills & Behaviors:** + ​Clear and professional communication with excellent verbal and written skills. + Proficient with Windows PC and common Microsoft Applications. + Experience with Linux operating system. + Excellent problem-solving skills. + Ability to comprehend technical documents and instructions. + Working knowledge of KONE processes, procedures, policies a plus. + Experience with mobile devices a plus. + English speaking at the native level. + French or Spanish as a second language a plus.​ _*Applicant must be currently authorized to work in the United States on a full-time basis._ _We have the courage to hire great people from a wide variety of backgrounds, not just because_ _it’s_ _the right thing to do, but because_ we believe diversity drives innovation (https://www.kone.com/en/sustainability/diversity-equity-and-inclusion/) _:_   _• We value your authentic self_   _• Diversity,_ _equity_ _and inclusion is embedded in our strategy and values_   _• Collaborative,_ _creative_ _and supportive work environment_   _• Passionate about safety,_ _quality_ _and innovation_   _• We care about the communities where we live and work_     _Just some of our many benefits include:_   _• Competitive salary_   _• Flexible work schedule_   _• Opportunities to learn and grow_   _• Matching 401K_   _• Comprehensive health and wellness_ _plans_ _for the entire family_   _• Paid holidays and paid time off_   **Salary Range: $50,000 - $69,000** Come share your passion and energy to make a positive impact at KONE for our customers and your career (https://kone.wd3.myworkdayjobs.com/en-US/Careers) !    *Beware of Recruitment Scams* (https://www.kone.us/about-us/careers/)    _We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal,_ _state_ _or local protected class._   _At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._ _At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._ Read more on _www.kone.com/careers_ Did you know KONE moves two billion people every day? As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2023, we had annual net sales of EUR 11.0 billion. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.