Kforce has a client that is seeking a Technical Help Desk Representative. Summary: We are seeking a dedicated Technical Help Desk Specialist to join a high-performing team of 21 technicians. You will provide first-line technical support to a user base of 20,000 associates, addressing issues via calls, chats, and ticket submissions. In this fast-paced, high-volume environment, you will leverage your technical troubleshooting skills to resolve a broad range of issues-from MFA and Windows OS support to printer, software, and networking challenges. You'll work primarily with in-house software issues and collaborate closely with internal teams and vendors using tools such as Cisco Finesse, Live Person - Live Engage, and ServiceNow. Responsibilities: * Provide technical support for associates via calls, chats, and ticket submissions * Diagnose and resolve issues related to MFA (using Okta), Windows 10 & 11, software installations, and Office 365 applications (Outlook, Teams, Intune) * Troubleshoot hardware and software issues, including support for HP/ Lexmark printers and mobile devices * Address network security concerns utilizing Zscaler and provide basic networking support * Offer support for in-house software applications used by branch bankers * Utilize internal knowledge base articles and team chat platforms to effectively troubleshoot and resolve issues * Engage with live chat support using Live Person - Live Engage and handle call volume via Cisco Finesse * Collaborate with cross-functional teams, including IT, product, and vendor partners, to escalate and resolve complex issues * Assist with ServiceNow ticket management and documentation of incidents * Educate and support end users to ensure effective use of technical resources * Adapt quickly to changing priorities in an intense, fast-paced environment