A Technical Help Desk (THD) Troubleshooter serves as the first point of contact for technical queries and provides remote support during the maintenance phase of KONE and/or non-KONE products. You will support maintenance technicians in troubleshooting and resolving technical issues, ensuring compliance with KONE's safety, process, and quality standards.

Key Responsibilities:

Technical Help Desk & Site Support:

Provide remote technical support to maintenance technicians to identify root causes and corrective solutionsAssist with spare part identification and proximity stock definition for new LISOffer 24/7 Connected Services analytics and support for non-standard, non-urgent service needsCollaborate with the 24/7 Operations Center to configure and repair KRM devices and connectionsLog cases in the THD tool and escalate to relevant experts or globally when requiredPropose sales solutions to improve equipment reliability, comfort, and safetySupport sales in assessing equipment maintainability prior to tendering for maintenance contracts

Training:

Train local technicians during site visits or scheduled training sessionsProvide expertise to local training centers

Quality:

Create quality reports in the THD tool following remote support and site visitsIdentify root causes and proactively forward corrective actions as per KONE process requirements

Safety:

Operate within KONE’s safety requirements and ensure sites follow global safety processes and guidelinesReport safety concerns and stop operations if safety violations or hazards are detected

Requirements:

Expertise in KONE and non-KONE products and solutions.Experience in troubleshooting and remote technical support.Strong communication skills and ability to collaborate with various teams.Knowledge of safety and quality standards.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers