Technical Field Operations Manager

At Ford Motor Company, we are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? 

As part of the Ford Customer Service Division (FCSD) strategy to reimagining the dealer support model, Service Engineering Operations is standing up a dedicated team to receive and resolve Technical Support Requests (TSR) from dealer technicians.  The team’s focus will be on delivering timely response support and excellent technical support and guidance. This team will partner closely with the Technical Field Operations team to ensure delivery of excellent end to end technical support.

The Remote Support Manager is responsible for leading the Remote Support Commodity Supervisors and their teams of Technical Support Case Managers.

***This is a hybrid role working 3 days a week in the office and the ideal candidate will be near Allen Park, Michigan.