Job Title: Technical I, IT Operations Job Description We're Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents. Our game-changers: Challenge Conventions Deliver outcomes unimagined Create experiences that go beyond WOW If this is you, we would love to discuss career opportunities with you. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today's hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of CX. Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region. We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career. \#LI-Onsite **Job Description** **•** Provide support in performing installation and troubleshooting on Endpoints,. **•** Perform hardware and software upgrades to peripheral equipment **•** Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients **•** Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system **•** Perform site maintenance and safety checks of assigned equipment **•** Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering **•** Spend between 60% - 70 % of time clearing trouble tickets and work orders in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required **Requirements** + CCNA, MCSA, SCCM, BigFix certifications + Analytical skills + Previous experience in a call center Location: EGY Alexandria - 5th Floor, Matajer Tower 2, 51 - 61 Fawzi Moaz Street, Smouha, Sidi Gaber Language Requirements: Time Type: Full time2025-01-02 **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**