Job Title: Technical I, IT Operations (TCF) Job Description The Sr Tech Spt It Ops is responsible for daily production work tasks and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. This position demonstrates excellent knowledge of systems analysis for hardware and software. Functions/Core Responsibilities: • Coordinates as smart hands with different portfolio and engineering workgroups Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes • Perform hardware and software upgrades to peripheral equipment • Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients • Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system • Perform site maintenance and safety checks of assigned equipment • Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering • Spend between 60% - 70 % of time clearing trouble tickets and work orders in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required • Performs backup for the onsite servers Location: PHL Makati City - Ayala North Exchange Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**