Who are we?

At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.

As a Technical Implementation Specialist based in Manila, Philippines, you will play a role in scaling our global delivery capabilities, ensuring continuity across technical operations and reducing single points of failure. This position is designed to evolve with the business, giving you opportunities to shape processes, strengthen our implementation framework, and contribute to strategic initiatives. You’ll join a team that values efficiency, collaboration, and innovation in delivering technical solutions that delight our customers.

To support U.S. business operations, this role requires compliance with Finastra’s in-office policies and flexibility to work 2nd or 3rd shift.

In this hands-on role, you will configure, test, document, and support financial software solutions for U.S.-based clients. This role is ideal for those who enjoy problem-solving and learning new technologies. You’ll gain practical experience in financial software implementation while working closely with product, development, and client services teams across the globe. This is an opportunity to grow your technical expertise, make a tangible impact on client success, and thrive in a collaborative environment that encourages continuous learning and professional development.

Key Responsibilities

Configure web and mobile banking applications for new customer implementations, version upgrades, and feature add-ons using proprietary, web-based toolsExecute tasks related to mobile application distribution and publishing on Apple App Store and Google Play, ensuring compliance with platform requirementsPerform implementation-specific testing of web and mobile applications prior to client deliveryUse Jira to log and track software defects and create dashboards for internal teamsMaintain departmental documentation of implementation and configuration processes using ConfluenceCollaborate with Product, Development, Customer Support and Implementation teams to document release features for general availabilityAssist internal teams by performing administrative functions such as updating internal systems, organizing documentation, and supporting reporting needs to ensure smooth operationsRecommend and implement process improvements to enhance efficiency and team productivityCommunicate with U.S.-based customers via cases, email, or virtual meetings as neededParticipate in client system reviews and troubleshooting sessions to ensure quality and accuracy of deliverablesExecute additional projects and responsibilities as assigned

Required Technical Qualifications

Experience using robust configuration tools and/or content management systemsGeneral understanding of browser-based and mobile front-end applicationsExperience using Jira and ConfluenceExperience handling graphic assets (SVG, PNG) including creation/exportBasic knowledge of HTML/CSSProficiency with Microsoft Office Suite

Preferred Technical Qualifications

Previous experience with financial software solutionsExperience with Figma, Adobe Photoshop, or IllustratorFamiliarity with mobile application publishing platforms and distribution requirements (Apple App Store, Google Play)Experience working with Git repositoriesUnderstanding of software development methodologies and SDLC

Other Qualifications

Strong written communication skills for documenting processes and technical specificationsEffective verbal communication and customer service skillsStrong organizational skills and attention to detailAbility to manage multiple tasks independently or collaborativelyPositive attitude, strong work ethic, and team-oriented mindsetExperience working in a remote or distributed team environmentCandidates must possess a bachelor's degree.

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

·       Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.

·       Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.

·       Medical, life & disability insurance, retirement plan, lifestyle and other benefits*

·       ESG: Benefit from paid time off for volunteering and donation matching.

·       DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).

·       Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

·       Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.

*Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra!