WHAT YOU’LL DO●        Customer Communicationo    Communicate with technical experts to explain the critical issue(s) and solutions for implementation and break fix related questionso    Drive Customer Satisfaction through timely & quality communication for any critical situation where advanced support is needed●        Troubleshooting Skills o    Troubleshooting of customer reported incidents and system alerts in the areas of Active Directory domain expertiseo    Identify, debug and troubleshoot break fix issues for quick resolutiono    Provide technical analysis for incidents, resolution, and root cause analysis for the incidentso    Respond and resolve issues within agreed service levels●        Collaboration & Knowledge Sharingo    Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures      o    Mentor and train other team members with tech solutions WHAT YOU BRING●        7-10 years hands-on experience in supporting an Active Directory environment●        Extensive hands-on experience in debugging issues with Active Directory, ADSI, Multi-Forest Domains, Integrations with Non-Microsoft Products, Identity Solutions●        Experience with network infrastructure, including DNS, DHCP, and WINS ●        Prepare Active Directory disaster recovery plans ●        Skilled in using 'expert only' AD tools such as ADSIEDIT, NTDSUTIL, DCDIAG and NETDIAG.●        Experience with Microsoft Entra ID Connect application (formerly called Azure AD Connect) ●        Identify expensive LDAP queries that could slow down Active Directory performance.●        Strong understanding of AD Attributes, LDAP Queries, Scripting to Modify AD Attributes●        synchronization system for Microsoft Active Directory and Windows-based systems across the enterprise, including directory and identity management solutions●        Analysis, design and implementation of Active Directory and Identity Management solutions●        Analyse current Active Directory environment to identify both technical and operational challenges and develop solutions for improvement●        Detecting and troubleshooting DNS and name resolution problems to ensure smooth network operation.●        Good knowledge of LAN/WAN networks, TCP/IP protocols and network technologies will be an added advantagePreferred qualifications-          Bachelor's degree in Computer science, network engineering or information technology