What You’ll Do ●        Customer Communicationo    Communicate with technical experts to explain the critical issue(s) and solutions for implementation and break fix related questionso    Drive Customer Satisfaction through timely & quality communication for any critical situation where advanced support is needed●        Troubleshooting Skills o    Troubleshooting of customer reported incidents and system alerts in the areas of JSON domain expertiseo    Identify, debug and troubleshoot break fix issues for quick resolutiono    Provide technical analysis for incidents, resolution, and root cause analysis for the incidentso    Respond and resolve issues within agreed service levels●        Collaboration & Knowledge Sharingo    Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures      o    Mentor and train other team members with tech solutions WHAT YOU BRING o    7-10 years hands-on experience in managing JSONo    Extensive hands-on experience in debugging issues with JSONo    Familiar with dynamic arrays, linked lists, stacks, queues, binary search, hash maps, merge sort, and other conceptso    Ensure smooth functioning of network infrastructure operations by troubleshooting issueso    Ability to debug JSON API code and provide recommendations for smooth infrastructure operation.o    Strong understanding of algorithms and data structureso    Experience in troubleshooting and debugging applicationso    Ability to write, read, interpret & troubleshoot data models such as JSON, and XMLo    Understand the structure of JSON objects and ensure data integrity o    Identify common JSON import errors, such as parse errors, format issues, or missing data errors o    Troubleshooting methods: Being able to use specific troubleshooting methods for each type of error o    Using parsing libraries and validators: Being able to use parsing libraries and validators for advanced JSON troubleshooting o    Handle API requests properly o    Converting CSV to JSONo    validate payloads against an expected schema to identify deviations o    update parsing logic to handle new structures o    work with data providers to ensure data conforms to the expected o    log and monitor issues to catch any future occurrences Preferred skills and qualificationso    Strong experience with XML Schemas (XSDs)o    Strong experience with XML modeling tools like XMLSpyo    Knowledge with logical modeling principleso    Experience with logical modeling tools (e.g. Erwin)o    Experience using SQL data manipulation (preferable in Oracle/SQL Developer);o    Understanding of coding and development principles and practices