What You’ll Do ●        Customer Communicationo    Communicate with technical experts to explain the critical issue(s) and solutions for implementation and break fix related questionso    Drive Customer Satisfaction through timely & quality communication for any critical situation where advanced support is needed●        Troubleshooting Skills o    Troubleshooting of customer reported incidents and system alerts in the areas of JVM Diagnostics domain expertiseo    Identify, debug and troubleshoot break fix issues for quick resolutiono    Provide technical analysis for incidents, resolution, and root cause analysis for the incidentso    Respond and resolve issues within agreed service levels●        Collaboration & Knowledge Sharingo    Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures      o    Mentor and train other team members with tech solutions WHAT YOU BRING●        7-10 years hands-on experience in supporting JVM environment●     Extensive hands-on experience in debugging issues with JVM●     JVM diagnostics (thread dump, heap dump, Garbage Dumps)●     Experience with analyzing thread dumps, heap dumps, and Garbage dumps●     Experience with “outofmemory” patterns and providing recommendations●     Experience troubleshooting thread leaksPreferred skills and qualifications●        Bachelor's degree in Computer Science, Information Technology, or Software Engineering