What You’ll Do ●        Customer Communicationo    Communicate with technical experts to explain the critical issue(s) and solutions for implementation and break fix related questionso    Drive Customer Satisfaction through timely & quality communication for any critical situation where advanced support is needed●        Troubleshooting Skills o    Troubleshooting of customer reported incidents and system alerts in the areas of Networking domain expertiseo    Identify, debug and troubleshoot break fix issues for quick resolutiono    Provide technical analysis for incidents, resolution, and root cause analysis for the incidentso    Respond and resolve issues within agreed service levels●        Collaboration & Knowledge Sharingo    Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures      o    Mentor and train other team members with tech solutions WHAT YOU BRING ●        7-10 years hands-on experience in supporting a Networking environment●        Extensive hands-on experience in debugging issues with Networking●        In depth experience with VPNs, routers and other physical hardware.●        Installing and configuring network equipment, troubleshooting networks with wireshark, and analyzing captured logs to troubleshoot network issues●        Monitoring computer systems to improve network performance for all systems●        Maintaining current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems●        In-depth knowledge of network protocols, networking systems like LAN, firewalls, and routers and technologies, and strong analytical and problem-solving abilities. ●        Comprehensive understanding of network services and networks such as TCP/IP, OSPF and EIGRP, and network security●        Ability to analyze and evaluate networks, identify issues and provide solutions to ensure networks are operating efficiently●        Ability to communicate technical information to other technical team members but also to coworkers in other departments who may not have knowledge of networking technical terminologyPreferred skills and qualifications●        Bachelor's degree in network engineering, computer science, information technology, or a related field●        Cisco Certified Network Associate (CCNA) and/or CCNP certification