Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Transform the everyday with us

We are looking for a Technical Lead for Field Service that can be Hybrid or Remote

We are seeking a highly skilled and motivated Technical Advisor to the Director of Service. The ideal candidate will be responsible for optimizing processes, fostering multi-functional collaboration, driving continuous improvement, and providing technical expertise to enhance our service operations. This role requires a strong background in engineering, process optimization, and data-driven decision making.

Key Responsibilities: Process Optimization: Streamline workflows to eliminate bottlenecks and reduce waste to perform Field Service work by improving efficiencies and reducing time spent at Job site for work performed. Performance will ne measured based on profitability improvement on FS scope. Cross-functional Collaboration: Encourage collaboration between different departments to ensure alignment and optimization of product development. Continuous Improvement: Champion a culture of continuous improvement by encouraging team members to suggest and implement incremental changes. Training and Development: Provide ongoing training to ensure the team has the latest skills and knowledge to work efficiently. Data-Driven Decision Making: Utilize data analytics to identify areas for improvement and make informed decisions. Efficiencies Improvement: Drive engineering product development changes to improve efficiencies in execution. Participate in design change reviews to provide feedback from FS. Technical Expertise and Guidance: Provide technical expertise and guidance to General Contractors (GC) and Electrical Contractors (EC) for setting up schedules and timelines for service execution, including complex Methods of Procedure (MOPs). Research and Evaluation: Research, evaluate, and recommend new technologies, processes, and tools to enhance development capabilities. Customer Requirements Analysis: Analyze customer requirements with Field Service Engineers (FSE) and develop technical solutions to meet customer needs. Documentation: Develop and document technical processes and procedures. Quality Assurance Collaboration: Collaborate with Quality Assurance (QA) to resolve warranty issues with technical solutions. Customer Support: Support the Quotations Team, representatives, and customers with technical project plans and timelines. Ensure the scope of projects is fully vetted and assembled for the quotation process. Project Management: Attend project handovers and lesson learned meetings with the PMO to support technical aspects of project plans. Break down job scopes and lead change request scopes for all projects to ensure technical requirements are met and quoted accurately. You will win us over by having the following qualifications:

Basic Qualifications:

Bachelor’s degree in Engineering, Computer Science, or a related field. Validated experience in process optimization, continuous improvement, and data-driven decision making. Strong technical expertise in engineering and product development. Excellent communication and collaboration skills. Experience with Lean, Six Sigma, or similar methodologies. Proficiency in data analytics tools such as Tableau or Power BI. Ability to provide technical guidance and support to contractors and engineers. Strong problem-solving skills and attention to detail. Preferred Qualifications: Previous experience in Field Service or Critical Power Industry You’ll benefit from: Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html The pay range for this position is $107k-$135k. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location. About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Siemens Corporation is a U.S. subsidiary of Siemens AG, a leading technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to cleaner and more comfortable transportation as well as advanced healthcare, the company creates technology with purpose adding real value for customers. By combining the real and the digital worlds, Siemens empowers its customers to transform their industries and markets, helping them to transform the everyday for billions of people. Siemens also owns a majority stake in the publicly listed company Siemens Healthineers, a globally leading medical technology provider shaping the future of healthcare. In fiscal 2023, which ended on September 30, 2023, the Siemens Group USA generated revenue of $19.9 billion and employs approximately 45,000 people serving customers in all 50 states and Puerto Rico.

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We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here.

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Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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