Overview: Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship – a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections. Cvent has multiple opportunities for Technical Leads on the Event 360 Professional Services Team supporting customers leveraging Cvent’s Virtual and Onsite Solutions. The successful candidate must be a process oriented, customer focused, multi-tasking individual with a proven track record against their current role’s metrics and activities. A successful candidate in this role is tech savvy, and approaches event technology solutions with proactivity and curiosity. Further, a successful candidate proposes new and creative ideas, possesses highly effective communication skills and builds constructive and effective relationships. Cvent has a diverse, collaborative, and open work environment where employees work closely with active members of the market’s thriving tech & event communities. The start date for this position would be May 5, 2025 In This Role, You Will: Serve as a technical point of contact for internal and external teams on a single or multiple events, ranging in size or complexity Directly support and consult with customers on how to best leverage Cvent’s Virtual and Onsite Solutions functionality – including RFID equipment, Cvent Registration, iOS and Android devices, Virtual Session Production, etc. Use your passion for technology to create lasting customer relationship and leverage your technical abilities to produce successful events Act as a liaison between supplier vendors and customers to quote, order, and manage event specific materials Configure event specific technology throughout the project lifecycle Manage or support thorough pre-event testing across various technologies Troubleshoot potential issues to ensure the customer’s success at their event Implement security measures on onsite tools according to clients’ business requirements Manage the Day Of implementation team Help develop and improve upon internal processes specific to managing virtual, onsite, and hybrid projects Identify and define product improvements and enhancements as they pertain to client needs and overall deployment Travel within this role will vary based on the type of event projects being managed – approximately 60% Here's What You Need: Bachelor’s degree or commensurate experience 1+ years experience troubleshooting technology products Experience and comfort in using consumer electronics Thorough knowledge of networking Experience with Event Tech and Cvent solutions highly preferred Audio Visual and Production experience highly recommended Ability to learn new technology in the market mainly on different OS and provide feedback on these technologies Previous experience configuring and troubleshooting software/hardware (Windows and Mac, RFID experience a plus) Advanced knowledge of different operation systems, such as Windows/Mac OS Excellent communication skills (verbal and written) Ensure clients and PS team understand technical requirements Ability to manage a team to achieve goals Must be available and able to travel domestically and internationally Strong business acumen, ethics and high integrity Strong understanding of the event management experience Able to work with MS Office Suite (Word, PowerPoint, Excel), Jira/Confluence and Salesforce.com or similar contact management software Physical Demands Multiple positions may be filled from this announcement. We are not able to offer sponsorship for this position.