Our work touches the lives of millions of people. We are dedicated to helping our clients deliver an excellent experience to the members of their pension schemes.

This is an exciting opportunity to the Pensions Calculation Delivery Team in the heart of Service Delivery/ Admin Outsourcing GB as a Specialist and Technical Lead. The Technical Lead will be responsible for a group of clients management and delivery of all calculations and letters, reporting into the Senior Tech Lead, and will work alongside the Calc Management team to ensure the smooth, efficient, and quality delivery to the internal and external stakeholders. You will be responsible for organising and facilitating the Calc ANA and DEV’s and SM’s delivering and maintaining our calculations for our clients.

This is an exciting opportunity to enhance the ways of working in the team and drive efficiencies. You will be joining a large global team with diverse skills and experience; the job requires a motivated professional who is experienced in taking responsibility, and who can solely deliver results on both a generic product level as well as client specific projects.

The Role
The role will suit an experienced team and people manager, and a colleague who can manage the demands of senior stakeholders across the OGB business. The colleague will need to be from the pensions industry, ideally with a background in systems, and a deep understanding of project management methodology. A delivery expert who is seeking a career path which can utilise both strong technical pension or insurance/financial services skills (including a broad understanding of the difficulties of delivering end-to-end automation) and strong leadership skills, in particular the ability to inspire a team through projects/business change.

Whilst you will have the ability to be technical and hands-on capable in some or all of these areas, you will be responsible and accountable for the overall client servicing of Calculation and Letters, with the ability to co-ordinate with other departmental leaders to ensure a consistent approach for end-to-end calculation automation, both development and deployment. Your technical background and experience will ensure you can offer the support and guidance required to assist and up- skill your function to deliver effective solutions.

This role offers challenges across a wide variety of projects and responsibilities. This includes the opportunity to influence the future direction of end-to-end automation, to inspire stakeholders to achieve beyond expectation, and positively differentiate what we can provide, when compared to our competitors.

You must have a proven management background, experience in team management and in the delivery of projects. You will be joining a team of diverse skills and experience, and the job requires a motivated professional who is experienced in taking responsibility and can solely deliver results, on both generic level as well as client specific projects.

Key accountabilities include:
Function Responsibility

Facilitate the delivery management for the Calc and Letter changes, improvements & client servicing work including scheme events Triaging new and inflight work, including managing prioritization  Coordinating Discovery work and estimation including Calc Councl Reviewing calc dependencies alongside other Leads including deployment options Incident Bridge Management of Calc work Input into the Strategic roadmap/tech approach Involvement in innovation and best practice work Planning and look ahead with resource allocation and management Representing Calc Delivery in major forums/ senior stakeholder meetings Assist in Revenue identification and reporting for non BCB projects Predict, plan and manage discovery, planning, maintenance and change work alongside the other Leads

Delivering key business objectives

Build relationships with stakeholders to improve  Participate in resource allocation to ensure the right level of support is provided to deliver on key business objectives.. Act as a point of escalation to the function to resolve the most complex and non-standard issues. Work with the Scrum Masters and Project Managers for best practice within the Calc Delivery Function

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution. We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

The Requirements

Very strong background in successful delivery, and ‘end to end vision’ to own delivery of the full client needsBackground in UK occupational pensions or financial or insurance servicesIn depth understanding of the calculation and letters function and ways of workingKnowledge of and experience of working with DB calculations and technical/ technology teamsExperience of people management and the ability to inspire, influence and collaborate with othersSkilled at working with stakeholders to drive decision points and resolutionsSelf-starter attitude and ability to work well within ambiguityStrong written and verbal communication skillsDetail orientated, strong logical thinker, capable of making key judgements based on solid research and knowledge of the industryStrong ability to think through problems and implement solutionsDemonstrated ability to multi-task and work on virtual teamsProcess driven with ability to modify approachExcellent time management and ability to meet deadlinesAbility to work effectively as a self-sustaining contributor or as part of a broader teamExperience establishing standards and procedures and advocate best practices

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.

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