In the Technical Support team you will be in customer contact. We are looking for candidates who take ownership of their position, show responsibility and commitment. You are a problem-solver (a so-called 'doer'!) and a troubleshooter, and you work actively to find the best possible solution for varied problems. The position is centrally located in Madrid, and is part of the European Operations Center of Otovo. We are looking for colleagues who like to familiarize themselves with new tasks, take on challenges, and are motivated by being able to help further develop the team in Madrid.
 

Technical Support is a role that requires a good technical understanding and being confident of your ability to quickly acquire new knowledge about electrical installations, solar cell components and building technical assembly on roofs. The solar system's inverter is particularly important. You may encounter various error messages and have to dive deep into the customer's historical production data to find a solution. Together with the Customer Management team, you ensure that Otovo customers have a system that operates optimally during the entire lifetime of the solar system. In the role of Technical Support, the focus will be on progress in handling various technical requests, quality in delivery, while also preserving a good customer experience. Experience from similar technical support roles can be an advantage, but it is just as important that you have a strong will to learn, are meticulous and find solutions for our customers.