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Technical Manager - (West Midlands)

Are you looking for an exciting challenge in a key support role leading a team of experts within several high-profile customer accounts where the work you do matters?

Does a rewarding career with a dynamic, high-tech business excite you? Roche Diagnostics has a superb opportunity for you to manage a team that supports our customers in the North of the UK, with some national responsibilities.

Role Overview: Based within the West Midlands of the UK, you will lead a team that provides frontline support, account ownership,  implementation, technical and systems support, and administration. This team also supports troubleshooting and ownership of faults, proactive support using digital tools, and preventative maintenance.

The Opportunity

Accountable for the successful delivery of relevant service offerings and requirements across the region and beyond.

Ensure core service activities are conducted efficiently and productively while managing associated operational costs within the team.

Collaborate with peers and key stakeholders to ensure seamless \"sales-service\" alignment and a differentiated customer offering/solution.

Ensure Technical Services has the right people, in the right place, with the right skills, capabilities, and competencies.

Attend customer review meetings to outline key achievements and objectives attained.

Who you are

Degree educated in a life science subject or equivalent.

Thorough and up-to-date understanding of the IVD industry.

Solid experience in implementing best-in-class laboratory practices.

Experience in a line management role or the ability to demonstrate line management skills.

Strong analytical skills and ease in working with technical, scientific, and numeric information.

Ability to provide effective support for pathology laboratory solutions.

Self-motivated with strong troubleshooting skills, ownership, and pride in your work.

Ability to drive new innovations and train and develop others.

Resilient and tenacious, able to strive under pressure and work effectively as part of a close-knit team in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines.

Location Requirement: Applicants must be based in the north of the UK or willing to relocate.

Investing in You: Roche not only invests in its business – with over £6.5 billion in R&D worldwide, including £460 million in the UK alone last year – but also in its people. This means a competitive salary and benefits package, a recognized product training program, and continuous support to build on your knowledge, skills, and potential, helping you prepare for exciting opportunities for further career development

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Our UK Diagnostics business, headquartered in Burgess Hill, West Sussex, employs approximately 560 highly skilled individuals. We provide the industry's broadest range of diagnostics and monitoring products & services, spanning all sectors of the market: from small hand held devices used directly by patients or healthcare professionals, to large diagnostic instruments found in hospital laboratories.

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.