Job Description

TECHNICAL MECHANICAL SUPPORT SPECIALIST

Shift: FIRST (Monday - Friday from 8:30 am to 5:30 pm)

* MANDATORY OVERTIME AS NEEDED*

Pay Rate: $17.00-$19.00 hrly

JOB DUTIES & RESPONSIBILITIES:

Job Duties and Responsibilities

Provides assistance and technical support to customer & consumers that are experiencing issuesCommunicate directly with customers via phone or email in professional and timely manner.Log “ALL” communication with customers in Activity section of SAP.Trouble shoot failures using Fault Tree Analysis to resolve customer complaintsUnderstanding of SAP Service Module functionalityKeep detailed records of customer interactions, transactions and record details of inquiries, comments and complaints in SAP.Escalate any customer complaints or inquiries as needed to other team members.Create Service Call and assign to Tech Queue from email or dealer portal daily

Work Experience
High school diploma, general education degree & 4-5 years equivalent working experienceGeneral knowledge of customer service principles and practicesRelevant computer knowledge of SAP and Microsoft software systemsMust successfully work individually and as part of a team.Communication skills: both verbal and written along with problem-solving skills is a must.Power sports, ATV or UTV knowledge is required.Need mechanical experience along w/ customer service or office experience.knowledge of how to troubleshoot and diagnose mechanical issues over the phone to help mechanics do the work onsite

*Ability to pass a background check, drug screen, and E-Verify*

We don't hire temps, we hire TEAMMATES!

If this sounds like the right job for you, please apply online or in-person with either office below! Not for you, but someone you know? Share this job with them and then check out our other available jobs. No appointment necessary and guaranteed interviews! Each application submitted gets individually reviewed by our team and retained in case a great opportunity opens for you with any of our locations to join our Team. Don’t wait, we want YOU to be our next Teammate!

Open Monday-Friday from 8:00am to 5:00pm

Ōnin Staffing – McKinney

2150 S. Central Expwy, Suite 206

McKinney, TX 75070

Ph: 469-745-5409

Text: 469-217-3946

Email: MCKI@oninstaffing.com

Benefits

Ōnin believes that your health is important. Medical benefits should be affordable and easy to use with your busy schedule. That's why we offer our teammates custom-built benefits that are affordable and convenient to use. When you're a part of our team, you will have affordable benefits you'll actually want to use such as;

$5 Prescription drug copays,$5 Doctor's Visit copaysFree Teledoctor Service,Free Counseling Services,Life Insurance Included,Vision Insurance Included,Dental Insurance Included,Vacation and Holiday PayScholarship Opportunities.401k Retirement IncludedRocket Lawyer Legal Services

You will get these amazing benefits and more after just 30 days!