Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Job Description

Technical Solutions Associate

Travel Partnerships and Media helps partners deliver excellent traveler and B2B experiences, driving growth for them and the EG marketplace through competitive supply, a valued advertising and travel media network, and affiliate solutions. 

In this role, you will: 

Assist with issue or incident investigations by gathering and documenting necessary information 

Collect information to understand problems and identify their origin 

Research precedents and known solutions for basic or routine problems 

Assist with quality reporting and feedback 

Provide day-to-day technical support for complicated internal and external systems software and connectivity issues to mitigate customer impact with a goal of first contact resolution 

Implement prescribed steps and ensure effective resolution, escalating troubleshooting if needed 

Provide high-level customer service to inquiries and issues 

Learn/assist to identify or detect a known pattern that is hidden in other distracting material to understand opportunities for improving services and/or products 

Seek relevant information to ensure your understanding of complex information 

Assist team members in the creation of routine technical communication materials (e.g., policies & procedures, guidelines, presentations, messages) 

Learn to think broadly and understand how, why, and when policies/processes are standardised and when they differ across the organisation 

Execute tasks and/or provide data to support the implementation of holistic solutions that forge linkages between structure, people, process and technology 

Experience and qualifications: 

More than 6 months of experience in a vocational role 

High school or equivalent-related professional experience 

Experience in collecting information to understand problems and identify their origin 

Experience in implementing prescribed steps and ensuring effective resolution, escalating troubleshooting if needed 

Familiarity with cloud infrastructure services 

Knowledge of basic concepts with systems (e.g. client/server architectures, the purpose of a database, how browsers and applications interact.) 

Basic familiarity working with observability and operational tools 

Experience in generating reporting and identifying action items 

Use references for common questions 

Experience responding to queries promptly via work-approved tools (email, Slack, Excel, etc.) 

Tech knowledge: 

Basic technical troubleshooting skills. 

Knowledge of SQL and Excel is essential. 

Nice to have:

Python, C++, and other programming languages 

Querybook, Splunk, Kibana, and Postman 

Scrum/Agile methodologies 

Automation experience, AI 

Understanding of API, XML 

Salesforce, Jira, Confluence 

Analytical skills and proactive, solutions-oriented approach 

Experience in working with big datasets. 

Process simplification experience. 

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.