Job Description     
Job Role - Lead Cloud Engineer
Reporting to:  SRE Lead
Location: Leeds or Remote Working

About Crisp

Crisp stops toxic, harmful and fake online content from damaging kids, enterprises, social platforms and society as a whole. This content takes many forms - fake news, terror propaganda, child grooming, hate speech, disinformation, false rumours, threats and infodemics. This content spreads virally, at scale across closed social media groups and messaging apps, going undetected by traditional monitoring tools. 

By combining Artificial and Human Intelligence, Crisp’s Extended Intelligence delivers 24/7/365 protection by continually fighting the weaponization of social communications from whoever the source, whatever the language and whichever the online harm.

Crisp tracks and understands what ‘Bad Actors’ are saying to build accurate profiles and use predictive and behavioural analytics to identify trends and identify new, unknown harms. Crisp’s proprietary technology then scans the web continuously, capturing billions of pieces of data every week.

Crisp currently protects over $4 trillion of aggregate market capitalisation across our current customer base. This demonstrates both the value and uniqueness of our service and the trust our customers have in protecting their reputational risk.

SCOPE AND REMIT OF THE ROLE

This role sits within the Site Reliability Engineering team and is part of the wider Crisp Technical Services business unit. Our suite of SaaS, distributed systems and product integrations help our internal stakeholders run their critical business operations and provide customers in turn with industry leading threat detection technology products. You’ll play a key role in the formation of a new area within Crisp: that aims to drive operational excellence and customer focus into the operation of our SaaS hosted application suite.

As a Lead Cloud Engineer, you will be using your skills and expertise on cloud platforms to maintain and improve our cloud infrastructure running our Cloud platforms, orchestrate deployments and support our industry leading SaaS solution. As part of the SRE team you will be an integral part of ensuring our platforms are highly available and resilient, through continual monitoring and providing improvement suggestions. You will work closely with engineering teams in Development and Delivery to uphold contracted Service Level Objectives (SLOs). You will be tasked with ensuring our internal and externally available systems have reliability, and uptime appropriate to user needs.

ROLE DUTIES AND REQUIREMENTS

Work in a team to provide third line support for the infrastructure and application Take responsibility, ownership, and coordinate fault resolution. Work alongside a team of engineers where necessary to fix faults that are raised against the supported elements, networks, or applications, Day to day management, ensuring shifts are covered  121s of team members within the Cloud Platform Team Own the deployment process to provide regular service improvements delivered by our engineering team For service impacting incidents lead the investigation into the RCA, producing any reports and co-ordinating the delivery of any fixes to mitigate further occurrences Use and maintain our monitoring platforms

Essential Experience

Experience in working in a distributed, cloud environment using Azure/AWS/GCP Experience Managing/Leading Technical Teams Excellent fault finding ability Linux (Debian/Ubuntu) Windows Server SQL Software Defined Networking Cloud & Platform Security  Monitoring Solutions Incident Management  Docker/Containerisation

Desirable Experience

AWS/Google Cloud Certifications  Release and Deployment Tooling New Relic Octopus Deploy Elasticsearch Consul

Benefits

Our rewards are as unique as our culture, and we want to attract the best people and retain them. Not only will we ensure that your development is key, but you will be joining a fantastic team of like-minded people who work together as one team to achieve a shared vision.

We offer an excellent salary and benefits package which includes:

33 days holiday including Bank Holidays Critical Illness Life Insurance Cover Healthcare Cash Plan An attractive pension / 401k retirement plan scheme Cycle to Work Scheme and Commuter Loans to help your journey to work Employees perks with freebies, discounts, rewards and more Free yoga classes twice a week Subsidised gym membership

If this isn’t enough, our HQ is set in the best offices in Leeds with free fruit delivered every Monday, breakfast order each Friday and a ‘beer’ afternoon as well…plus monthly pizza treats.