Qualifications

8–10+ years in infrastructure technology, operations, or managed services, with a heavy focus on operational tools. Proven experience managing and implementing: ServiceNow (ITSM, CMDB, integrations) Remote Monitoring & Management platforms (e.g., LogicMonitor, SolarWinds, Datadog, etc.) Privileged Remote Access tools (e.g., BeyondTrust, CyberArk, etc.) Hands-on technical skills across scripting, platform configuration, and troubleshooting. Understanding of ITIL principles; certification preferred. Demonstrated leadership and mentoring experience. Strong presentation, communication, and customer interaction skills. Bachelor's degree in IT, Engineering, or Business-related field preferred. Operates with high autonomy and ownership. Balances strategic thinking with tactical execution. Effective in fast-paced, matrixed environments. High attention to detail and documentation discipline.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: 

 

Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program  Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement  Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement  Additional Perks: Employee Assistance Program, Employee Discount Program and more! 

 

World Wide Technology is an Equal Opportunity Employer. We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!