Compass Technology Salary: $100,000-$120,000 + bonus eligible Who We Are Compass Technology is a dedicated internal team for Compass Group delivering enterprise-wide initiatives that support our diverse customer base and enhance our business operations. Our domain encompasses a vast spectrum of opportunities, from hands-on desk support to Cybersecurity, Cloud Engineering, AI, and Modern Application development. We are committed to building robust IT infrastructures, driving digital transformation, and much more. Compass Group is the leading foodservice management and support services company, with $26 billion in revenue in 2023. In 2023, Compass Group was named one of Forbes’ America’s Best Large Employers along Springbuk’s Healthiest 100 Workplaces in America (since 2019). Job Summary As a Technical Operations Manager with a focus on vendor management, you will be responsible for overseeing and optimizing all technical processes and infrastructure related to our third-party vendor. This role is pivotal in ensuring that vendor services align with our company’s standards and objectives and that all systems are functioning efficiently and effectively. Job Responsibilities + Manage IT vendor relationships related to Technical Operations, including contract negotiation, performance evaluation, and contract renewal + Monitor system performance and ensure maximum uptime by proactively identifying and resolving issues along with our third-party vendor + Develop and implement best practices for incident management and problem resolution + Develop and maintain service level agreements (SLAs) with internal customers and external vendors. + Collaborate with development teams to implement changes and improvements to production systems + Facilitate communication between vendors and internal stakeholders on system issues and resolution progress + Ensure vendor compliance with IT governance and security policies and procedures + Continuously assess and improve IT processes to optimize efficiency and productivity + Monitor and report on key performance indicators (KPIs) to senior management + Conduct regular reviews and audits of vendor performance and service quality Job Qualifications and Skills + Bachelor's degree in Computer Science, Information Technology, or a related field + 5+ years of experience in production support or technical operations + Strong technical skills in troubleshooting and resolving technical issues + Experience with incident management tools and methodologies + Excellent communication and leadership skills + Ability to work in a fast-paced, dynamic environment and handle multiple priorities + Knowledge of ITIL or other IT service management frameworks + Strong vendor management skills, including contract negotiation, performance evaluation, and relationship management. Apply to Compass Group today! Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/) Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Compass Technology maintains a drug-free workplace. Applications are accepted on an ongoing basis. Associates at Corporate are offered many fantastic benefits. + Medical + Dental + Vision + Life Insurance/ AD + Disability Insurance + Retirement Plan + Paid Time Off + Holiday Time Off (varies by site/state) + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance + Commuter Benefits + Employee Assistance Program + Flexible Spending Accounts (FSAs) Req ID: 1356970 Compass Technology MARY DICKSON