Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

As we continue to increase touchpoints with our employees and customers, ServiceNow is looking for a Technical Producer to enhance production and technical execution of our high-profile programs. The position will sit within the company’s Digital Technology team while working with multiple partners throughout other pillars of the organization. The prospective candidate will bring rich experience managing end to end live productions and broadcasts to both internal and external audiences. This includes overseeing live event production teams as well as a deep knowledge of advanced production signal chain, video conferencing, and social media platforms. Equally important are a strong sense of organization, decision making, and the ability to remain calm under pressure.

What you get to do in this role:

Work collaboratively within the Now Production team to produce high-quality broadcasts and replays for live and hybrid programs.Support the seamless publishing and broadcasting of events across platforms such as Facebook Workplace, Zoom, vMix, and other virtual broadcast tools.Ensure attention to detail in managing event assets, including video, graphics, recordings, and other media.Partner with the Broadcast Engineering team to design and implement effective virtual broadcast systems (vMix, Constellation, remote production kits, Mux boxes).Provide technical leadership and guidance during live events and streamed broadcasts, working alongside producers to create a smooth and engaging experience.Develop clear and accessible training materials, document workflows, and enhance processes for live and video production services.Assess project needs and coordinate the right mix of technical staff and resources to ensure a successful outcome.Manage event logistics and budgets with a thoughtful and organized approach, including working with external vendors.Collaborate with vendors to support installations, troubleshoot challenges, and maintain a reliable broadcast infrastructure.

Qualifications

To be successful in this role you have:

5+ years of experience in professional broadcast and AV systems engineering.Strong communication and collaboration skills, with the ability to work effectively with teams, internal partners, developers, systems engineers, and executives.A proactive and adaptable mindset, thriving in fast-paced and evolving environments.Experience with Ross Video production switchers and Yamaha digital & analog audio mixing consoles.Familiarity with broadcasting to major TV and streaming networks (Fox, CNBC, CBS).Understanding of digital signal flows, including Dante, NDI, and 3G SDI.Experience with web and conferencing platforms such as Zoom, Facebook Workplace, and Brightcove.Knowledge of RIP/MAC address management for LAN/WAN-based devices.

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Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $112,800 to $191,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. 

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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