Company Description

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Job Description

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers. The Technical Product Analyst is a part of the End User Infrastructure and Operations team and reports to the Technical Product Owner for Portal Services and User Experience. The role is responsible for optimizing the overall user experience when interacting with various products and services supported by EUIO team. They will evaluate products and services for the end user and infrastructure team by understanding business requirements, conducting user research, and translating user insights that will be communicated to the various product owners. In addition, they will work with the tower lead to shape the various product and services development processes by having a user-centric mentality and collaborating with different product owners to create a unified product strategy.

Accountabilities and Responsibilities

Define the product delivery roadmap and key milestones, guiding the team towards successful execution and delivery.Accountable for the overall quality of product or platform implementations, ensuring they are delivered on time and within budget.Conduct risk assessments, develop risk management strategies, and implement policy standards or procedural changes as necessary.Manage relationships with a diverse set of partners in both corporate and global settings.Serve as a primary point of contact for preparing parts of the company for new system implementations or enhancements.Communicate regular status updates to leadership, emphasizing key achievements and identifying any risks/issues.Collaborate with the broader team to identify root causes and devise solutions for complex issues.Handle service issue escalations or outages, coordinating with the support provider to resolve any service or support issues.Support activities outside of infrastructure service areas, such as application support and development.Proven self-starter. Takes initiative to implement continuous process improvements. Comfortably operates with minimal direction.Confirmed project management skills – delivers timely and within project budget, leads scope, appropriately sets customer expectations, provides regular status reports, and resolves issues quickly.Engages in continuous learning - actively researches software upgrades and new functionalityCollaborate with tower lead and product owners to define user experience goals and metrics.Conduct user research and gather user feedback to identify user needs, pain points, and preferences.Translate user insights into documentation that can be used by the tower lead and product owners as input towards product strategyConduct user testing to be used for future communication and training of products and servicesWork with development teams (as needed) to ensure the implementation of designs meets UX standards.Stay up-to-date with industry trends and best practices in UX design.Keen interest and awareness of future developments in website, mobile, software, and technology trends and innovations.Understand product specifications and user psychologyCreate personas through user research and dataDefine the right interaction model and evaluate its successDevelop wireframes and prototypes around customer needsFind creative ways to solve UX problems (e.g. usability, findability)Work with cross-functional teams to ensure a seamless user experience

Benefits eligible: Yes
Bonus eligible: Yes
The expected salary range for this role is $98,140-$125,130 per year 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

QualificationsWillingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family.Demonstrated ability to work across a large set of internal customers in technical and non-technical roles.Managing expectations of end users and key partners from an overall Collaboration Solution perspective.Operational Excellence with key focus on SLA Management, Incident Management, Change Management, Knowledge management and Problem ManagementAbility to handle consistent cross-collaboration and scope definition, thriving in ambiguity.Someone willing to learn and have engaging dialogue on the merits of a system.Self-motivated, customer and delivery focused with the ability to convey thoughts and ideas clearly and effectively in written and verbal form and have the skills for problem solving.A great teammate comfortable with collaborating outside of reporting lines.Has a service-oriented mentality and knows what makes for good user experience.Outstanding verbal and written communication skills, proficient in conveying complex technical concepts to diverse audiences.Strong analytical and problem-solving capabilities, proactive in issue identification and resolution.

Experience

Bachelor’s Degree in a technical field is required.3+ years experience working in a UX / UI designer role3-5 years’ experience as a shown problem solver in a complex organization3-5+ years’ experience in Full life-cycle software development3-5+ years’ experience of coordinating and managing projects.3+ years working for both web and mobile platformsDemonstrated competency in handling multiple projects concurrently, with a keen focus on detail and deadlines.Demonstrated ability to handle service issue escalations, outages, and risk assessments, with a focus on quick and efficient resolution.A history of ensuring the quality of product or platform implementations, delivered on time and within budget.Experience in managing diverse sets of partners in both corporate and global settings.Proven experience serving as a liaison for system implementations or enhancements, effectively preparing and guiding parts of the company through transitions.Demonstrated ability to handle service issue escalations, outages, and risk assessments, with a focus on quick and efficient resolution.Experience in defining and executing product delivery roadmaps, ensuring timely and quality delivery of services.

Additional Information

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.