Job Title:

Technical Product Manager

Job Description

We're Concentrix. A new breed of tech company — Human-centered. Tech-powered. Fueled.

We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:

Challenge Conventions

Deliver outcomes unimagined

Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.

In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.

We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

Location(s): Kansas and Frisco TX

Job Responsibilities:

Vision, Strategy, and Analysis 20%

 

Some security background, API, Web applications, Security migration will be added advantage.

Owns product end-to-end for products or features with a moderate level of complexity and scope. This includes creating, managing, maintaining, and communicating product vision and strategy.

• Identifies target customer(s) for existing or future products and drives end-user product research.

• Partners with business and internal/external collaborators to understand current customer experiences, and identify areas of opportunity.

• Analyzes quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact. May work with data scientists to answer intricate questions or identify significant insights from data.

 

Communicates, influences, and sells ideas at the Director level and below. This includes regularly delivering product presentations.

Conducts specific ad hoc analysis and provides insights to management on request.

Recommends product feature set and positioning strategies to improve customer experience, and drive or support growth.

Works with external third parties to assess partnerships and licensing opportunities.

Develops and maintains a current understanding of tech trends. Assesses how trends impact the roadmap or create opportunities for innovation of the product.

 

Product Execution / Delivery

• Translates product/platform strategy into detailed features and requirements consumable for Dev teams for moderately intricate products. This work may include the creation of prototypes.

• Owns and leads product backlog and priorities with our business and technology partners. Backlog at this level typically serves 1 - 4 Agile / Scrum / Sprint teams. Scopes and prioritizes activities based on business and customer impact.

• Collaborates with Architecture and Dev teams to ensure technical debt and long-term technical investment provided for the roadmap.

• Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority.

• Collaborates with partners and Dev / Execution teams to create and communicate anticipated release schedule.

• Generates and maintains dashboards and reports that product health and success metrics.

• Conduct Product Quarterly Business Reviews (QBRs) and Steer meetings.

• Supports sales, marketing, and other customer teams with vital product knowledge and additional documentation.

• Assists with the overall execution relating to all aspects of the software development process, from defining the strategy and architecture through deployment and support.

• Communicates technical challenges to partners and makes educated trade-off decisions based on those challenges.

• Liable for product quality and performance in the production environment. Accountable for product team response in the event of critical or high-impacting defects, including communications to team members at all levels.

 

Relationship & People, Professional Development

 

• Collaborates and develops positive relationships with technical and non-technical teams, including sales, commercial accounting, marketing, legal, go-to-market, and finance. Works with outside partners and other third parties.

• Develop positive working relationships with Customer groups or Customer Representatives.

#ConcentrixCatalyst

Location:

USA, Wichita, KS

Language Requirements:

Time Type:

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

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If you wish to review the Affirmative Action Plan, please click here.