Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Team Description 

AIRLINE IT IS LOOKING FOR A TALENTED TECHNICAL SUPPORT SPECIALIST

Role and Responsibilities 

What will you achieve?

Conduct logical analysis of complex customer issues, validate technical problems, and ensure customer satisfaction by providing support for Network Planning and Optimization products.  Collaborate with account managers and development teams to track, evaluate the impact and manage service requests through CRM tools.Act as the lead point of contact with customers, manage and prioritize service requests, and hold calls when required. Collaborate in drafting and reviewing customer communications. May participate in customer visits.Handle system outages from a technical perspective. Consistently meet established KPI targets and demonstrate effective teamwork and urgency for sensitive issues. On-call duties will be required.

What's in it for you?

Working with the leading suite of products in Airline IT for Network Planning and Optimization.Opportunity to do something that has high impact and game changing in our industry Be part of one of the world’s largest Airline IT company 

Qualifications and Education Requirements 

 Must Have Skills: 

Works well in strategic problem-solving and customer management role. Ability to present technical information or reports in a friendly language.  Good troubleshooting / investigation skills and ability to think outside the box.  

Good writing skills; produces technical documents and user guides. Proficient fluency in written and spoken English is required.  Excellent communication skills (written and verbal) Ability to work in a team environment with high level of autonomy. Ability to learn, share and create knowledge. Attention to detail and ability to multi-task. Technical Skills. Advanced expertise reading through application logs and being able to conduct root cause analysis. Sabre technology domain knowledge desired but not mandatory 

Nice To Have Skills: 

2-3 years of hands-on Schedule Manager or other similar products.Bachelor’s degree in Computer Science or Computer Engineering. Familiar with monitoring tools.  Familiar with programing languages. 

BENEFITS

Work in modern Zonamerica campus alongside all the amenities it has to offer!Annual Performance bonus plansDevelopment opportunities in country or globallyWe offer a competitive private health insurance for employees and eligible children                      Extra Paid Time Off (5 extra days each year)3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers)Daily meal allowanceEnd of Year BreakLife InsuranceCorporate Social Responsibility opportunitiesRecognition and acknowledgement programsFun employee engagement and development events

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.

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