We are hiring a Technical Program Manager - Learner Experience and Operations, to support a new initiative within AWS Training & Certification. You will have a chance to build new experiences for learners, and help build confidence and competence for AWS services.

Key job responsibilities
We are looking for an experienced Technical Program Manager (TPM) to join our operations team. You will partner with our Business Stakeholders, Product Owners, UX and Software Engineering teams to ensure requirements are clearly captured, documented, designed, tested and delivered utilizing agile project management methodologies.

Key job responsibilities
- Product Support: Fulfill internal and external customer questions manually to enable products and features that provide customers support
- Build new Standard Operating Procedures (SOPs): Streamline and build new operational processes and workflows
- Work with our operations and customer services teams: Lead working directly with the supporting operations team
- Document writing: Participate in initiatives/projects specific to make continual improvements associated with operations including writing detailed documents on how to automate processes
- Analyze customer and stakeholder requirements to determine an appropriate solution design, considering capabilities, limitations and design trade-offs
- Partner with analysts, developers, architects, and other technical resources to consistently deliver effective business solutions that are scalable and maintainable
- Establish and refine change management practices to ensure long-term solution success
- Scope and articulate integration process requirements for related systems and third-party applications

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.