Job Title:

Technical Program Manager

Job Description

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:
* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.

In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Ability to be hybrid in Atlanta, GA (three days onsite)

Overview:

We are looking for a dynamic Technical Program Manager with extensive experience in onboarding scrum teams and delivering high-quality tech solutions in a fast-paced environment. The ideal candidate should possess a strong technical background and a deep understanding of telecom domain intricacies.

Key Responsibilities:

Onboard and build new scrum teams, establishing a strong foundation for collaboration and delivery.Understand the technical stack within the organization to facilitate tech screening assessments, identifying the requisite skill sets and team members.Oversee project delivery, ensuring that Key Performance Indicators (KPIs) are consistently met, and client satisfaction is prioritized.Manage risks and dependencies, escalating and tracking impediments effectively.Provide insights on resource allocation to address critical bottlenecks in project delivery.Encourage collaboration between teams and System and Solution Architects/Engineering to optimize practices and performance.Work closely with Product and Solution Management, Product Owners, and other stakeholders to ensure strategy and execution alignment.Improve the flow of value through value streams by enhancing DevOps practices and supporting Release on Demand within the Continuous Delivery Pipeline.Mentor Technical Leads, teams, and Scrum Masters in Lean-Agile mindsets and practices.Act as a liaison between globally distributed teams, ensuring effective communication and project alignment.

Qualifications:

Bachelor's degree in Computer Science, Engineering, or a related field.Proven experience as a Technical Program Manager or similar role, particularly within the telecom domain.Strong technical expertise in Java, REST APIs, Microservices, Spring Boot, Angular, and cloud technologies.Experience in managing projects with globally distributed teams and fostering collaboration across diverse groups.Excellent analytical, problem-solving, and organizational skills.Demonstrated ability to mentor and lead teams effectively in Agile methodologies.Strong communication and interpersonal skills.

#LI-Hybrid

#LI-Onsite

#ConcentrixCatalyst

Location:

USA Atlanta One Ravinia Drive, Suite 610

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

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