Job Description Job Title: Technical Program Manager Function: Engineering Position Type: Full-time Position Level: Level 2 WHO WE ARE Xactly is a leader in Sales Performance Management Solutions and a part of Vista Equity Partners portfolio companies since 2017. The Xactly Intelligent Revenue Platform helps businesses improve go-to-market outcomes through increased collaboration, greater efficiencies, and connecting data from all critical functions of the revenue lifecycle on a single platform. Born in the cloud almost 20 years ago, Xactly provides customers with extensive experience in solving the most challenging problems customers of all sizes face, backed by almost 20 years of proprietary data and award-winning AI. Named among the best workplaces in the U.S. by Great Place to Work six times, honored on FORTUNE Magazine’s inaugural list of the 100 Best Workplaces for Millennials, and chosen as the “Market Leader in Incentive Compensation” by CRM magazine. We’re building a culture of success and are looking for motivated professionals to join us! THE OPPORTUNITY As the Program Manager for Sustaining Engineering, you’ll collaborate closely with Xactly Support, Customer Success, Product Management & Engineering organizations to plan & prioritize customer requirements, production defects & escalations, manage schedules, facilitate reconciliation of conflicting priorities and communicate clearly with project stakeholders in delivering high quality software releases to production. The position provides ample opportunities for personal and professional development, you’ll learn and grow alongside talented teammates who share your passion, attention to detail and appetite for problem-solving. At Xactly, we believe everyone has a unique story to tell, and these small differences between us have a big impact. When bright, diverse minds come together, we’re challenged to think different ways, generate creative ideas, be more innovative, and take on new perspectives. Our customers come from different cultures and walks of life all around the world, and we believe our teams should reflect that to build strong and lasting relationships. You must be strongly committed to good engineering discipline and process. The ideal candidate will share our passion for SaaS products and maximizing customer value. You must strongly believe that teams can achieve more than individuals, that the Agile process is a constantly evolving process and in continuous integration and deployment. Working in a global dynamic agile environment, you will collaborate daily with managers, support engineers, customer success managers, engineering managers, software engineers, QE engineers, directors and executives to deliver complex SaaS software releases. Be a Program Manager with experience in Software and SaaS development Work with global stakeholders to deliver complex programs & releases. Own programs throughout their life cycle and have a strategic influence on their delivery. Be the focal point, global context expert, and a clearinghouse of information and “connective glue” for all stakeholders. Identify and flesh out dependencies and resource constraints in order to establish and manage against a sequence of execution that is efficient for the entire organization and maximizes customer value. Be an influencer and leader Establish trust and coordinate with Engineering, Product management, Customer success, Professional services and Support team Working through influence to help engineers, technical managers, and non-technical managers align to achieve project and program goals Articulate clear, common goals such that all stakeholders understand the bigger picture, business rationale, the imperative, and the context of their role and contribution to the team's success. Be data driven Be metrics driven to measure and track progress of the sustaining engineering team, productivity of the team, and whether the program is on track. Identify priorities, risks, provide mitigation options and raise awareness to stakeholders. Work with cross-functional leaders to continuously improve the overall sustaining engineering processes & delivery through metrics review. Continuous improvement Assess existing processes, structures and work to continuously improve them Provide continuous objective data driven feedback to the stakeholders and program teams. Transparent Communication Work with cross functional team members, at all levels of the organization, to map agile project plans into clear, transparent, program level views that identifies and aligns the interdependencies of complex programs. Effectively communicate status to all stakeholders including senior management. THE TEAM The Xactly R&D team executes quickly and is full of smart engineers from well-respected companies and universities. They look to their engineering leaders for mentorship, career development and organizational transparency. In order to build and ship high quality products extremely fast, efficiently and in a continuous manner, Xactly engineers rely on their leaders to remove any obstacles and guide them through engineering practices. At Xactly, we build teams that are helpful, respect each other, maintain a high level of customer focus, inclusive of everyone and we strive for strong product ownership by the team. THE SKILL SET: 3-5 years experience including 1+ years of prior relevant project management or program management Bachelor's degree in business administration, an engineering discipline or related field, or equivalent experience preferred Hands-on experience and demonstrated proficiency with a project management tool such as SmartSheet, Wrike, Microsoft Project, or similar tool. Ability to make decisions and work with minimal direction even under pressure. Ability to manage priorities, set appropriate expectations with cross functional team leaders / management and deliver on time with high quality. Familiarity and experience with the agile (scrum) development process. Ability to work with offshore teams in different timezone (e.g. Bangalore) Strong listening, written and verbal communication skills. Highly Desired Experience: Experience working at more than one worldwide delivery site. Past experience working in a fast paced environment. Previous use of Atlassian (Jira, Confluence), SmartSheet. WITHIN ONE MONTH, YOU’LL: Attend New Hire Training Learn the Dev and QE processes Gain exposure to Xactly’s product suite Learn about Xactly’s tools and technologies Get to know the stakeholders & teams Gain exposure to program management tools like Jira as well as Smartsheets plans & dashboards WITHIN THREE MONTHS, YOU’LL: Discussing and building out Program for Xactly products Work with Support, Customer Success & Engineering teams to establish process & standards Participate and lead triage meetings with cross-functional teams Gain exposure to Agile development & best practices WITHIN SIX MONTHS, YOU’LL: Establish a strong process & discipline built around Xactly engineering products Establish metrics & standards to measure success of Xactly products Ensure the processes & standards are being used Ensure that we are releasing on-time, high quality products Participate and contribute in maintenance and new product development WITHIN TWELVE MONTHS, YOU’LL: Gain expertise in Agile development by taking “Certified Scrum Master” trainings & certifications Partner and work cross functionally with other others team Take full ownership of features and processes of the sustaining products Continuously think about and work on process improvements for an always high-quality product BENEFITS & PERKS ● Paid Time Off (PTO) ● Comprehensive Health and Accidental Insurance Coverage ● Tuition Reimbursement ● XactlyFit Gym/Fitness Program Reimbursement ● Free snacks onsite(if you work in office) ● Generous Employee Referral Program ● Free Parking and Subsidized Bus Pass (a go-green initiative!) ● Wellness program OUR VISION: Unleashing human potential to maximize company performance. We address a critical business need: to incentivize employees and align their behaviors with company goals. OUR CORE VALUES: Customer Focus | Accountability | Respect | Excellence (CARE) are the keys to our success, and each day we’re committed to upholding them by delivering the best we can to our customers. Xactly is proud to be an Equal Opportunity Employer. Xactly provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law. This means we believe in celebrating diversity and creating an inclusive workplace environment, where everyone feels valued, heard, and has a sense of belonging. By doing this, everyone in the Xactly family has the power to make a difference and unleash their full potential. We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.