Technical Program Manager (Level II) - EMEA

Who We Are

At Bidgely (which means “electricity” in Hindi), we work to accelerate a clean energy future by enabling energy companies and consumers to make data-driven, energy-related decisions.

We are a global company, with roots in Silicon Valley, California and Bangalore, India. Bidgely carries over seventeen energy patents, and brings a passion for AI to utilities serving over twenty-seven million customers worldwide!

What We Do

Bidgely is an AI-powered, cloud based SaaS solution provider that enables electric and gas utilities worldwide to personalize customer experiences, optimize grid and customer operations and accelerate their journey towards the clean energy future.

The Energy Industry is being disrupted by a number of new technologies like EVs, Solar, Batteries, Smart Meters, and Smart Home devices. Consumers are becoming self-sufficient with their own energy production and storage threatening a century old utility business model. Additionally, the grid was not designed for the peaks created by EVs and the valleys created by the solar generation which has created new challenges and opportunities for the utilities (and innovative companies) to manage an evolving grid.

How You Fit In

Reporting to the VP of our International Business, we are currently seeking a top-notch Technical Program Manager (TPM) who will be operationally responsible for rolling out Bidgely’s innovative energy management solutions to our utility customers in Europe and the Middle East. As a key member of the European team, you will be utilizing your outstanding hands on project management, technical and client engagement skills to deliver the solution on time and on budget while ensuring long term benefits from Bidgley products and customer retention. 

As a Technical Program Manager you can look forward to:

Project Management

Acquire a deep understanding of the energy market and how Bidgely can play a disruptive role in creating a more energy-efficient future

Bidgely

Understand Bidgely SaaS products in order to influence product development plans and schedules

Be the face of Bidgely for the customer during the implementation phase, owning the relationship, and being an advocate for them internally

Manage new customer implementations end to end from Onboarding to Launch utilizing Project Management best practices such as standing project meetings, engineering standups, gantt charts, status reports, decision logs, change requests, governance committees, cost tracking, etc.

Interact cross-functionally with Delivery/Product Engineering, Product Support, Strategy & Growth, Sales, and more in support of the customer.

Contribute to contract reviews for new deals and change orders.

Travel to customer sites 10% of the time and trips 2–3× annually to Bidgely HQ in Los Altos, CA.

Represent the Onboarding team in sales presentations as needed.

Technology

Own the overall solution design & development for utility customers and work with our global engineering team. This includes requirement analysis, customer journey scope discussion, data integration, design, solution architecture, implementation, delivery, customer facing technical issue resolution and discussion.

Be a product expert at Bidgely by collaborating with utility customers to understand requirements, mapping requirements to product features, performing product gap analysis and finalizing the product customizations and changes.

Manage project deliverables, and ensure quality and on-time delivery, and ensure quality through a hands-on approach.

Produce technical and product documents that clearly define the customer requirements and solution design in collaboration with the customer IT and engineering development teams.

About You

Passionate about a clean energy future

Innovative - You challenge the status quo to drive impact

Results driven - Be dedicated to delivering stellar outcomes, and accept nothing less. Know your goals, chart your path, and execute with precision and passion.

Bias toward action - You prioritize getting things done and keeping projects moving

Quality Focused: Quality is at the heart of everything you do. You take great pride in your work and are a trusted resource.

What You’ll Bring

Preferred Qualifications:

Hands on experience at a SaaS startup

Experience implementing SaaS-based solutions to enterprise customers

Experience working in a prestigious systems integration consulting firm and/or have experience at a fast-paced start-up

Knowledge of SQL, Python, REST APIs, and data transformation technologies is a plus. This role is expected to be hands-on.

Experience or deep personal interest in the energy efficiency or related industries is a plus

Project Management Professional (PMP) certification

Written and verbal fluency in both English and Italian. If proficient in another language, please list this in the application.

 

Required Qualifications:

5-7 years of software integration project experience at a technology company

Track record of success delivering complex, cross-functional projects with large high-touch enterprise customers, ideally with ARR of $1M+

Experience as the primary point of contact for enterprise customers

Experience working across time zones with globally dispersed customers, teams, and offshore technical teams

Experience with Agile software development methodologies

Excellent attention to detail

Comfortable creating and tracking project plans, issues and risks, status reports, and project opens vi, Smartsheets, Jira, or other cloud project management tools

Proven expertise in developing and driving solution development for cloud-based implementations, especially in the B2B domain

Excellent track record of designing and delivering system architecture, implementation, and deployment of successful solutions in a customer-facing role with large enterprises

Strong problem-solving and analytical skills

Excellent written and verbal communication skills and the ability to explain complex technical issues clearly to non-technical users

Experience with Google Suite

Problem-solving attitude when it comes to communicating, comprehending, and propelling resolution of technical issues when working with the customer and our engineering teams

Excellent time management and prioritization when it comes to multiple projects

Open and highly collaborative team player

Driven with a customer-first mentality

Ability to work with customers post launch to hit their business goals

Ability to convert project-level success into future account level sales opportunities

Comfortable multitasking on several simultaneous projects

Strong interpersonal and written and communication skills

Open and highly collaborative mentality especially with the EU based sales team

Ability to travel to customer sites up to 20% of the time throughout Europe with annual trips to Bidgely offices in India and the United States

Why You’ll Love Working at Bidgely

Perks:

Opportunity to grow with a startup

We are a passionate team united by the goal of a clean energy future

Ongoing training opportunities to hone your skills

Ability to make a large impact in a new market space

Location/Travel

This is a remote role. Up to 20% travel is required (to India and European Countries)

Compensation

Base salary is 75,000–95,000 EURO. Indefinite Contract on an annual basis.